Staff Product Manager – Agency Monetization & Wallet

About us
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.
We’re proud to be a part of that.Learn more about us on our YouTube Channel or Blog Posts

Role Overview:
As the Staff Product Manager for Agency Monetization & Wallet, you will own the strategy and execution of HighLevel’s Reselling, Rebilling, and Wallet experiences for agencies and subaccounts.

You will be responsible for how agencies recover platform costs, apply markups, resell HighLevel products, manage funds, and understand the movement of money across their accounts and customers.

This role sits at the intersection of monetization, billing, payments infrastructure, and agency operations. You will work closely with Engineering, Design, Finance, Revenue Operations, Tax, and product teams across HighLevel to build a reliable and scalable system that enables agencies to monetize HighLevel products while maintaining financial accuracy, transparency, and control.

Your work will shape how agencies and subaccounts transact across HighLevel—from wallet funding and usage deductions to rebilling, markups, taxes, credits, and profitability visibility.

Key Responsibilities

• Own the product strategy and roadmap for HighLevel's Reselling, Rebilling, and Wallet platform.
• Identify customer problems and market opportunities to improve how agencies monetize HighLevel products and manage financial operations.
• Lead product initiatives from discovery through execution, balancing customer needs, technical complexity, and business objectives.
• Partner closely with Engineering and Design to build scalable, reliable, and intuitive platform experiences.
• Collaborate with Finance, Revenue Operations, Customer Success, and other Product teams to ensure seamless end-to-end monetization workflows.
• Define success metrics, leverage customer insights and data, and continuously optimize product performance.
• Drive alignment across stakeholders while influencing product direction across multiple teams.
• Mentor Product Managers and contribute to raising the overall product management bar across the organization.

What You'll Own
You will own the end-to-end experience across:

• Reselling Platform
• Rebilling Platform
• Agency Wallet
• Subaccount Wallet
• Wallet Funding & Auto Recharge
• Transaction History & Financial Transparency
• Credits, Refunds & Adjustments
• Markups & Margin Management
• Agency Tax Experience
• Wallet APIs & Platform Services
• Monetization Frameworks consumed by product teams

What You'll Do

• Own the product vision, strategy, and roadmap for HighLevel's Reselling, Rebilling, and Wallet products.
• Lead the end-to-end product lifecycle, from customer discovery and strategy through execution, launch, and continuous improvement.
• Build products that simplify how agencies monetize HighLevel, manage billing workflows, and operate their businesses.
• Partner closely with Engineering, Design, Finance, Revenue Operations, Customer Success, and other Product teams to deliver scalable, customer-centric solutions.
• Drive product decisions by leveraging customer research, market insights, experimentation, and data.
• Balance customer needs, business objectives, technical complexity, and platform scalability to deliver high-impact outcomes.
• Define success metrics, monitor product performance, and continuously improve customer experience through data-driven iteration.
• Influence product direction across multiple teams and align stakeholders around a shared product vision.
• Mentor Product Managers and contribute to strengthening product strategy, execution, and product management best practices across the organization.

Requirement:

• 8+ years of Product Management experience, including ownership of complex financial or payments infrastructure in SaaS or fintech environments.
• Proven ability to design, ship, and scale systems that handle large volumes of financial transactions and reconciliations.
• Deep understanding of Stripe’s ecosystem — including Connected Accounts, Treasury, Payment Intents, Tax APIs, and reconciliation workflows.
• Strong grasp of global payments, multi-currency management, and FX settlement across regions (US, EU, Canada, India, Australia).
• Experience implementing or integrating tax compliance systems (e.g., Stripe Tax, Avalara, or internal frameworks) for B2B and reseller transactions.
• Demonstrated ability to work across finance, tax, and engineering teams to ensure accounting accuracy and regulatory alignment.
• High comfort with hands-on execution — including data validation, variance analysis, and mapping product usage to revenue.
• Analytical mindset with experience using SQL, BI tools, or financial data models to diagnose issues and validate hypotheses.
• Strong stakeholder management and communication skills, with the ability to simplify complex financial concepts for cross-functional audiences.
• Track record of driving measurable impact through systemic improvements, automation, and data-driven decisions.

Nice-to-Have

• Prior experience building or managing usage-based billing or embedded finance platforms.
• Familiarity with accounting systems (NetSuite, Chargebee, QuickBooks) and their integration with payment data pipelines.
• Understanding of reseller ecosystems, margin management, and agency billing workflows.
• Experience with cross-border compliance and digital goods taxation (VAT, GST, HST).
• Exposure to financial ledger design, double-entry accounting models, or journal reconciliation automation.
• Strong technical fluency with APIs, data pipelines, and internal tools related to payments and finance.
• Background in high-scale SaaS or fintech environments (e.g., Stripe, Shopify, Adyen, PayPal, or B2B billing systems).
• Experience operating in remote, global teams with complex stakeholder alignment across functions and time zones.

Why Join HighLevel?
At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

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