Staff Product Manager - Email AI

Accountabilities:

• Define and execute the product vision and strategy for AI-powered email marketing, including generative content creation, autonomous lifecycle journeys, and predictive optimization.

• Lead the development of prompt-to-email capabilities that enable users to generate production-ready email copy and layouts from natural language instructions.

• Drive AI-powered copy generation, brand-aware messaging, and multilingual content localization to help businesses create relevant, consistent communications for diverse audiences.

• Design and launch autonomous sequence capabilities that generate and manage multistep customer journeys, including lead nurturing, cart recovery, onboarding, upselling, and re-engagement.

• Lead predictive and optimization features such as send-time recommendations, automated subject-line scoring, and dynamic personalization to improve campaign engagement.

• Establish responsible AI standards and quality safeguards, including brand voice consistency, content evaluation, hallucination mitigation, and global privacy compliance.

• Develop and maintain a 12–18-month product roadmap aligned with broader business objectives, balancing customer needs, technical feasibility, and commercial impact.

• Collaborate with AI research, engineering, product design, customer success, and go-to-market teams to align priorities, define requirements, and deliver product milestones.

• Define product instrumentation, establish baseline performance metrics, and use customer feedback and behavioral data to identify opportunities for improvement.

• Develop clear, outcome-oriented product requirements documents (PRDs), conduct user research, and track adoption, engagement, and campaign performance metrics.

• Establish strategic priorities and architecture milestones during the initial 90 days, identifying quick wins for generative text and layout experiences.

• Drive the general availability launch and adoption of Email AI and autonomous sequence capabilities, with a focus on reducing campaign creation time and simplifying complex marketing workflows.

• Continuously evaluate product performance and market developments to improve AI capabilities and deliver measurable customer value.

Requirements:

• At least 8 years of product management experience in SaaS, with a strong focus on AI/ML products, large language model integrations, generative AI interfaces, or prompt engineering workflows.

• Deep understanding of marketing automation, email campaign lifecycles, and the workflows involved in creating, personalizing, and optimizing marketing communications.

• Experience building or managing generative AI applications involving text, images, layouts, or other content-generation capabilities.

• Demonstrated ability to design intuitive, user-friendly AI-native experiences that make complex technical capabilities accessible to non-technical users.

• Strong product management fundamentals, including roadmap development, requirements definition, user research, prioritization, and outcome-based product planning.

• Data-driven decision-making skills, with experience defining instrumentation, establishing success metrics, analyzing engagement data, and measuring product adoption.

• Proven ability to write clear, actionable product requirements documents and translate business goals and customer needs into scalable product solutions.

• Strong stakeholder management and leadership skills, with experience aligning engineering, design, AI, and go-to-market teams around shared priorities.

• Excellent communication and collaboration skills, with the ability to influence cross-functional teams and drive execution in a fast-paced environment.

• A strategic mindset combined with strong execution skills, enabling you to balance long-term product vision with near-term improvements and measurable outcomes.

Preferred qualifications:

• Background in machine learning, predictive modeling, recommendation engines, or natural language processing (NLP).

• Experience developing products for international markets, including multilingual experiences and localized content generation.

• Familiarity with responsible AI practices, model evaluation, content quality safeguards, and privacy considerations for AI-powered marketing products.

• Experience launching AI capabilities at scale and driving adoption across a broad SaaS customer base.

Benefits:

• Remote-first work environment: Work remotely from India as part of a globally distributed organization.

• High-impact product ownership: Lead the strategy and execution of AI-powered email marketing and autonomous customer journey capabilities.

• Innovation and technical exposure: Work at the intersection of generative AI, predictive intelligence, marketing automation, and large-scale SaaS infrastructure.

• Cross-functional collaboration: Partner with AI researchers, engineers, designers, customer success specialists, and go-to-market teams across international locations.

• Strategic influence: Shape a 12–18-month product roadmap and influence the direction of AI-driven marketing experiences.

• Growth and learning opportunities: Work in an environment that values initiative, ownership, experimentation, and continuous improvement.

• Global customer impact: Help businesses worldwide simplify marketing workflows, improve campaign creation efficiency, and strengthen customer engagement.

• Salary and additional benefits: Specific compensation, healthcare coverage, paid leave, and other employment benefits are not detailed in the provided job description.