Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.
The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.
Specs Inc. is a wholly-owned subsidiary of Snap Inc. dedicated to making computing more human. The company develops Specs, advanced eyewear that seamlessly integrates digital experiences into the physical world.
Specs feature see-through lenses that place digital objects directly into three-dimensional space, powered by Snap OS, a proprietary, context-aware operating system designed for natural interaction with your hands and voice.
Specs Inc. also provides Lens Studio, a full suite of advanced developer tools that powers immersive augmented reality experiences across Specs, Snapchat, and other services.
We’re looking for a Product Quality Engineer to join the Quality team at Snap Inc!
What you’ll do
This role sits at the intersection of product development, reliability, manufacturing, supplier quality, and operations. You will establish quality strategy early in the product lifecycle, identify and reduce technical risk, and drive disciplined decision-making from prototype through mass production.
The ideal candidate is technically deep, highly structured, and comfortable working through ambiguity. You can translate failure data into clear actions, influence at all levels of the organization, and hold quality standards while enabling the business to move quickly. This role has broad strategic impact: you will help shape how hardware quality is built, measured, and scaled across products and manufacturing partners. Additionally, you will:
- Own the end-to-end product-quality strategy for assigned hardware products from concept through launch, Early Field Failure Analysis, and sustaining production.
- Define quality goals, critical-to-quality characteristics, inspection methods, acceptance criteria, and quality gates for prototype, DVT, PVT, and mass production builds.
- Lead failure analysis, Early Field Failure Analysis, root-cause investigations, containment, corrective actions, and verification of effectiveness for hardware, optical, mechanical, electrical, and cosmetic issues.
- Analyze quality and reliability data to identify trends, common failure mechanisms, process variation, and launch risk.
- Partner with design, systems, reliability, operations, manufacturing, supplier-quality, and factory teams to prevent defects and improve product robustness.
- Develop and execute risk-based qualification, reliability, audit, sampling, and production-monitoring plans.
- Partner with product development teams to integrate quality into the NUDD and Product Development Plan.
- Drive supplier and contract-manufacturer quality performance, including incoming quality, in-process controls, outgoing quality, nonconformance disposition, and corrective-action closure.
- Lead Early Field Failure Analysis and Sustaining Quality activities, using field and production data to identify recurring issues, drive corrective action, and improve product performance after launch.
- Establish clear escalation paths and communicate quality status, risks, tradeoffs, and recommendations to technical and executive stakeholders.
- Use formal deviations, waivers, and risk assessments when exceptions are required—without weakening the underlying product-quality baseline.
- Improve quality systems, inspection standards, traceability, data collection, and feedback loops across the product lifecycle.
- Develop, standardize, and scale quality processes, tools, and operating mechanisms across products, teams, suppliers, and manufacturing sites.
- Mentor other quality engineers and raise the technical and operational maturity of the broader quality organization.
Knowledge, Skills & Abilities:
- Bachelor’s degree in mechanical engineering, electrical engineering, materials science, manufacturing engineering, industrial engineering, or a related technical field.
- 8+ years of experience in hardware product quality, reliability, manufacturing quality, supplier quality, or a related discipline.
- Experience leading quality for complex consumer electronics, wearable devices, optical products, electromechanical systems, or similarly integrated hardware.
- Strong knowledge of quality and reliability methods, including FMEA, control plans, statistical analysis, root-cause analysis, DOE, CAPA, sampling, and measurement-system evaluation.
- Demonstrated experience leading cross-functional failure investigations from symptom definition through verified corrective action.
- Experience with NPI and production phases, including prototype, EVT, DVT, PVT, ramp, Early Field Failure Analysis, and sustaining operations.
- Working knowledge of NUDD and Product Development Plan processes and their application to hardware quality.
- Ability to influence at all levels of the organization and drive alignment across engineering, operations, suppliers, and leadership.
- Demonstrated ability to develop, standardize, and scale quality processes across products, teams, and manufacturing partners.
- Ability to interpret engineering drawings, specifications, test data, inspection results, and manufacturing-process information.
- Strong written and verbal communication skills, with the ability to make complex technical issues concise and actionable.
- Willingness to work directly with suppliers and manufacturing partners, with up to 30% travel as needed.
Preferred qualifications
- Experience with optical engines, displays, cameras, sensors, precision mechanical assemblies, or other high-sensitivity hardware.
- Experience working with contract manufacturers and suppliers across Asia or other global manufacturing regions.
- Familiarity with quality-data systems, traceability systems, statistical tools, and dashboarding or analytics platforms.
- ASQ certification or equivalent quality-engineering training.
- Experience mentoring engineers or leading technical workstreams.
Success in this role
- Product risks are identified early, quantified clearly, and actively reduced before launch.
- Build and production quality gates are objective, traceable, and aligned to customer experience.
- Significant failures receive rapid containment, evidence-based root-cause analysis, and verified corrective action.
- Suppliers and factories operate to clear, consistent standards with strong closure discipline.
- Cross-functional leaders have an accurate view of quality risk and can make timely launch decisions.
- Quality improvements are sustained through effective process controls, standards, and feedback loops.
- Quality processes and operating mechanisms scale effectively as products, teams, and manufacturing operations grow.
- The role delivers strategic impact by improving product quality, launch readiness, customer experience, and organizational capability.
If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!
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