Staff Program Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Program Manager based in the United States.

Join a fast-growing technology environment transforming how businesses manage and experience travel through intelligent, AI-powered solutions. As a Staff Program Manager, you will lead complex, cross-functional initiatives that drive strategic priorities and improve organizational execution. Operating within a centralized Business Operations function, you will bring clarity to ambiguity, establish effective operating models, and ensure critical initiatives deliver meaningful results. You will influence how teams collaborate, make decisions, and execute work across the organization. By combining strategic judgment, operational excellence, and AI-driven automation, you will help teams work smarter and scale successful practices. This role offers significant ownership, close collaboration with senior stakeholders, and the opportunity to shape how complex programs are managed in a high-growth environment.

Accountabilities:

As a Staff Program Manager, you will take ownership of complex initiatives from planning through delivery while continuously improving the systems, methods, and relationships that enable effective execution across teams.

• Lead end-to-end execution of complex, multi-team initiatives, establishing direction, sequencing priorities, managing dependencies, and making informed tradeoffs.

• Design, refine, and standardize operational approaches when existing processes or playbooks do not adequately address emerging challenges.

• Develop a strategic understanding of how teams, systems, and business priorities interact to ensure initiatives contribute to broader organizational goals.

• Navigate ambiguity and resolve complex challenges using sound judgment, contextual understanding, and practical decision-making.

• Build and maintain trusted relationships across functions, encouraging collaboration and aligning stakeholders around shared outcomes.

• Communicate clearly and directly, translating complex situations into actionable updates and helping colleagues navigate difficult conversations and stakeholder challenges.

• Lead the adoption of AI and automation across initiatives, identifying opportunities to eliminate low-value work, redesign workflows, and develop scalable solutions.

• Create and improve tools, guidelines, frameworks, and methods that strengthen the effectiveness of the broader Program Management team.

• Partner with Business Operations leadership to maintain visibility into initiative progress, risks, and overall health through company-level reporting and planning cycles.

• Coach colleagues on program execution, operational practices, and decision-making to improve consistency and raise organizational standards.

Requirements:

The ideal candidate brings extensive program management experience, strong strategic judgment, and a practical, improvement-oriented mindset. You should be comfortable leading initiatives across organizational boundaries, building new systems when needed, and using emerging technologies to improve how work gets done.

• Demonstrated expertise in program management, with a track record of delivering complex, cross-functional initiatives across different organizational contexts.

• Strong judgment in ambiguous, fast-moving situations, including the ability to distinguish critical information from noise and make decisions with incomplete data.

• Excellent cross-functional collaboration skills and the ability to build trusted relationships while keeping business priorities and outcomes at the center of decisions.

• A builder's mindset, with experience improving operating models, developing repeatable processes, and creating tools or guidelines that help others perform more effectively.

• Clear, concise communication skills, including the ability to explain complex topics, provide actionable updates, and coach colleagues through uncertainty or conflict.

• A proactive, AI-forward approach, with the ability to identify automation opportunities, experiment confidently, and develop scalable, repeatable workflows.

• Strong organizational skills and the ability to manage competing priorities, dependencies, and tradeoffs across multiple teams.

• Experience in a high-growth technology company or Software-as-a-Service (SaaS) environment is strongly preferred.

Benefits:

• Base salary: $140,000–$170,000 USD annually.

• Equity: Equity is offered to all employees as part of the compensation package.

• Potential additional compensation: Certain roles may include an annual bonus or commissions, depending on the position.

• Competitive benefits package: Access to employee benefits and support programs, with details available through the company's culture and benefits resources.

• Flexible work environment: A hybrid-hub model designed to support role-specific needs, with arrangements ranging from office-based work to fully remote positions.

• Workplace support: Resources and an appropriate working environment to help employees succeed, whether working remotely or from an office.

• Location- and role-sensitive benefits: Perks and benefits may vary depending on employment type, location, and other factors.