Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI.
Applicants must already be legally authorized to work in the U.S. Visa sponsorship/sponsorship assumption and other immigration support are not available for this position.
The Staff Quality Assurance (QA) Analyst is responsible for ensuring the quality, reliability, and performance of software solutions delivered to clients. This role designs, executes, and automates test cases to validate new implementations, upgrades, and production support enhancements.
As a key member of the QA department within the Customer Success organization, the Staff QA Analyst collaborates closely with cross-functional teams to identify risks, validate requirements, and ensure that deliverables meet functional, clinical, and performance expectations.
ESSENTIAL JOB RESPONSIBILITIES & KEY PERFORMANCE OUTCOMES
Test Design, Execution, and Analysis
- Design, develop, and execute test cases for projects of varying complexity, ensuring comprehensive coverage across functional, regression, and integration testing.
- Analyze client and system requirements, clarify ambiguities, and create detailed test designs that align with business and technical objectives.
- Utilize both manual and automated testing techniques to ensure the reliability and accuracy of system functionality.
- Develop and maintain reusable test artifacts including test plans, scripts, data sets, and summary reports.
- Conduct thorough test result reviews to ensure accuracy and consistency before client release.
- Act as a consultative partner to customers, proactively engaging to understand their evolving needs, business drivers, and strategic objectives.
- Facilitate discovery sessions and workshops to elicit, clarify, and document customer requirements, ensuring alignment with both immediate and long-term goals.
- Regularly review and refine methodologies and processes based on customer feedback and industry best practices
Collaboration and Quality Assurance Leadership
- Participate in requirement and design review sessions for new implementations, upgrades, and KP upsells.
- Act as a direct and reliable partner to Payment Accuracy Advisors (PAA), Business Analysts (BA), Service Operations (SIOps), and Engagement Managers (EM), with a particular focus on ensuring that requirements are thoroughly understood, documented, and validated. Strive to prevent unnecessary challenges by promoting comprehensive and accurate requirements gathering and test coverage
- Identify gaps and inconsistencies in requirements early, mitigating potential quality risks before release.
- Provide input into QA strategy improvements, process enhancements, and automation frameworks.
- Serve as a subject matter expert for special projects and initiatives, leveraging exposure and acclimation with assigned customers to provide targeted QA insights and solutions.
- Model structured communication and accountability practices—verifying that each requirements review, handoff, and decision maintains visibility, transparency, and traceability. All internal discussions should reach consensus before results or updates are shared externally.
- Ensure seamless 100% PTO coverage by proactively documenting QA processes, customer-specific requirements, and project status. Collaborate with designated backup QA resources to bring them up to speed, enabling uninterrupted support for customer needs during scheduled absences. Apply strong critical thinking to analyze each customer’s business functions, including the rationale for exclusions and inclusions in requirements and test coverage. Tailor QA strategies and test designs to the unique operational context of each client.
- Monitor project and service delivery outcomes, identifying when course corrections are needed to better meet customer expectations or adapt to changing business environments.
- Lead change management efforts, communicating rationale and benefits of adjustments to both internal teams and customers.
- Serve as a visible and reliable advocate for Customer Success, ensuring that every interaction and deliverable reinforces trust, transparency, and partnership.
- Proactively identify opportunities to add value, anticipate challenges, and position the organization as a strategic ally in the customer’s success.
- Build strong, consultative relationships with customer stakeholders at all levels, adapting communication style and approach to suit diverse audiences.
- Facilitate regular touchpoints, executive briefings, and feedback loops to ensure ongoing alignment and satisfaction.
Issue Management and Troubleshooting
- Perform root cause analysis to identify underlying issues and prevent recurrence.
- Triage and reproduce reported defects, isolating variables to determine exact failure points.
- Document detailed defect reports, including conditions for replication, severity, and recommended fixes.
- Support post-production validation and assist clients in troubleshooting and resolving issues efficiently.
- Ensure that a structured discovery path is followed for defect resolution. This involves identifying the issue, documenting context, validating fixes, and confirming closure with all stakeholders.
Continuous Improvement and Best Practices
- Follow QA process standards, templates, and best practices throughout testing.
- Identify recurring issues, propose preventive solutions, and document lessons learned.
- Contribute to the refinement of QA documentation, methodologies, and automation processes.
- Possess a continuous improvement mindset, promoting quality accountability within the team and across departments. Ensure that lessons learned translate into proactive actions.
- Maintain current knowledge of industry trends, regulatory changes, and best practices in claims adjudication and healthcare IT. Regularly assess how emerging developments may impact QA processes and customer deliverables, sharing insights with the team and clients.
REQUIRED QUALIFICATIONS
Required (quantifiable from resume/application):
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent professional experience).
- 5+ years of Software Quality Assurance experience in both manual and automated testing.
- Experience testing across all software types (functional, regression, performance, and integration).
- Strong understanding of QA methodologies, testing lifecycle, and documentation standards.
- Experience working in environments running on Windows with Oracle or other transactional databases.
- Practical experience with XML, HTML, JavaScript, VB, C#, Python scripting, or equivalent languages.
- Familiarity with QA automation tools (e.g., Selenium, Postman, SoapUI, or equivalent). Strong analytical skills with the ability to interpret complex data structures.
- Skills in creating and maintaining test environments and configurations.
- Proficiency in using tools such as SQL Developer, Excel, and defect tracking systems (e.g., Jira, ALM).
PREFERRED QUALIFICATIONS
- Professional certifications such as ISTQB, CAST, or AWS Cloud Practitioner.
- Experience in the Healthcare IT or claims processing industry.
- Excellent verbal and written communication with strong documentation skills.
- Ability to effectively collaborate with cross-functional teams.
- Strong problem-solving, time management, and decision-making skills.
- Ability to work independently under minimal supervision while contributing to team objectives.
- Analytical and detail-oriented, with the ability to evaluate business impact and risk.
- Ability to manage QA workflows from initiation to resolution, ensuring that testing activities are fully documented, communicated, and validated.
***The US base salary range for this full-time position is:
$104,368.00 - $156,551.00
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. ***
Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.
