Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   

Job Description:
 

Job Overview

As a Staff Software Engineer at Uniphore, you will be integral to the design, development, and scaling of the BAIC (Business AI Cloud) Platform — our enterprise-grade platform that powers knowledge management, agent orchestration, unified data access, and model serving for customers. This is a 0-to-1 role: you will build new capabilities that are not yet in production, take them to customers, and harden them at enterprise scale. You will partner closely with engineering, product, design, and AI teams to deliver scalable, reliable, and high-performance backend systems across both SaaS and on-premises deployments.

Key Responsibilities

Platform & Product Delivery

• Own new platform capabilities end-to-end — from ambiguous problem framing, through high-level and low-level design, to production rollout and customer adoption.
• Take products and major features from 0 to 1 and iterate with real customers to drive adoption and scale.
• Collaborate with cross-functional teams (product, design, AI/ML, SRE) to translate business and customer needs into pragmatic technical solutions.

Design & Engineering Excellence

• Design and build scalable, reliable, low-latency backend services in Java (Spring Boot) and Python (FastAPI).
• Drive rigorous low-level design — API contracts, data models, concurrency, failure modes, backpressure, idempotency, and observability.
• Write clean, maintainable, well-tested code and raise the engineering bar through design reviews, code reviews, and mentorship.
• Participate in the full software development lifecycle: requirements, design, implementation, testing, release, and operations.

Deployment, Infrastructure & Operability

• Build for both SaaS and on-premises / customer-controlled deployments; make deliberate trade-offs around topology, secrets, network boundaries, and upgrade paths.
• Partner with DevOps/SRE to codify infrastructure in Terraform and ship through GitHub Actions; establish deployment, rollback, and environment-promotion patterns.
• Troubleshoot, debug, and optimize existing services for performance, reliability, and scalability in cloud and on-prem environments.
• Ensure adherence to security and data-privacy standards, particularly for customer-sensitive workloads.

Developer Productivity & AI-assisted Engineering

• Use coding agents and modern AI-assisted developer tooling as a routine part of the workflow to amplify throughput — while owning the final quality, design integrity, and security of what ships.
• Identify leverage points across the team's workflow and invest in tooling, templates, and patterns that compound productivity.

Required Skills and Experience

Experience & Education

• Bachelor's or Master's degree in computer science, Information Technology, or equivalent practical experience.
• 7–10 years of software development experience, including time spent taking products from 0 to 1 and delivering them to customers at scale.

Backend & Coding (Mandatory)

• Backend depth (mandatory): Strong hands-on experience building production backend services — distributed systems, APIs, async processing, and performance tuning. This is non-negotiable.
• Low-level design: Demonstrated ability to design complex modules and services — data modeling, concurrency, error handling, API and schema evolution, and operability.
• Python (mandatory): Strong, idiomatic, production-level Python.
• Java: Solid working experience in Java and one common framework (e.g., Spring Boot, Vert.x).
• API development: Practical experience with REST and, ideally, gRPC/WebSockets.
• Delivery at scale: Track record of shipping software that real customers use in production — owning SLOs, incidents, and iterations.

Data, Cloud & Deployment

• Databases: Strong working knowledge of relational and NoSQL databases (e.g., PostgreSQL, MongoDB) — schema design, indexing, query performance, and transactions.
• Cloud: Practical experience designing and operating services on at least one major cloud (AWS, GCP, or Azure).
• On-prem deployments: Experience packaging and deploying software for customer-controlled / on-prem environments, including the operational realities that come with it.
• Infrastructure-as-code: Hands-on with Terraform — writing, reviewing, and maintaining real IaC, not just consuming it.
• CI/CD: Hands-on with GitHub Actions (or equivalent) for build, test, and deployment pipelines.

Ways of Working

• Coding agents: Comfortable using modern coding agents and AI-assisted developer tooling in daily work.
• 0-to-1 mindset: Thrives in ambiguity, scopes ruthlessly, ships in iterations, and is comfortable owning decisions with incomplete information.
• Communication: Clear written and verbal communication; can write design docs that senior engineers and PMs can both act on.
• Startup energy: Motivated to thrive in a fast-moving, product-driven environment.

Preferred Skills

Product Design & Platform Thinking

• Prior work on developer-facing platforms, data platforms, or AI platforms where product design and engineering are tightly coupled.
• Strong product sensibility — can partner with PM and design on shaping the user experience of platform capabilities.

AI/ML & GenAI (Good to Have, Not Mandatory)

• RAG & vector search: Experience building or integrating Retrieval-Augmented Generation pipelines and vector stores.
• Agentic systems: Hands-on with agent frameworks such as LangGraph, LangChain, or crewAI — tool-use, planning, and multi-agent orchestration.
• LLM inference & observability: Multi-provider LLM serving, guardrails, tracing, evaluations, and monitoring.
• Fine-tuning: Familiarity with LoRA, QLoRA, instruction tuning, or small language model (SLM) fine-tuning.

Additional Technical Breadth

• Streaming and async systems (Kafka, WebSockets, gRPC, event-driven architectures).
• Containers and Kubernetes in production.
• Observability tooling (OpenTelemetry, Prometheus, Grafana, distributed tracing).
• Familiarity with JavaScript or TypeScript for occasional full-stack contributions.
• Knowledge of Linux fundamentals and shell scripting.

 

Location preference:

India - Bangalore, India - Chennai

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.