Do work that matters.
At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.
Our core values drive us in our important mission of keeping people safe & informed:
- We’re humans not robots
- Customers always come first
- We work better together
- Simplicity is our strength
- Our reputation is priceless
- Hard work pays off
AlertMedia is seeking a Staff Solutions Engineer, Enterprise, to serve as a strategic technical advisor for our largest and most complex enterprise customers. In this role, you'll partner with Enterprise Sales to drive technical strategy throughout the customer buying journey, helping global organizations evaluate how AlertMedia fits into their technology ecosystem through technical discovery, solution design, executive presentations, integrations, and proof-of-concept engagements.
As one of the senior-most individual contributors on the Solutions Engineering team, you'll lead the technical strategy behind our most strategic enterprise opportunities while helping shape the future of the organization. Beyond supporting your own deals, you'll elevate the technical capability of the Solutions Engineering team by driving best practices, mentoring peers, influencing cross-functional initiatives, and serving as a trusted technical leader across the business.
You'll act as the technical bridge between Sales, Product, Engineering, Customer Success, and prospective customers—simplifying complex technical concepts, solving challenging business problems, and helping secure technical wins across AlertMedia's largest enterprise opportunities.
Every day you'll collaborate across teams, influence go-to-market strategy, elevate technical excellence across the organization, and contribute to AlertMedia's continued growth while being part of our award-winning culture.
Who you are:
You're passionate about solving complex enterprise business challenges and thrive at the intersection of technology, consulting, and sales.
You're recognized as a technical leader who earns trust quickly with both customers and internal stakeholders. You have a consultative mindset, exceptional executive presence, and can confidently engage everyone from developers and architects to CIOs, CISOs, and executive leadership.
Beyond supporting your own opportunities, you're motivated to improve how the entire Solutions Engineering organization operates. You naturally look for opportunities to scale technical excellence through process improvements, knowledge sharing, and continuous improvement.
What you get to do every day:
- Own the technical strategy for AlertMedia's largest and most strategically important enterprise opportunities, serving as the senior technical advisor responsible for solution design, technical alignment, executive confidence, and overall technical success throughout the sales cycle.
- Partner with Enterprise Account Executives to develop account strategies and drive technical wins throughout the sales cycle.
- Lead consultative technical discovery sessions to understand customer environments, business priorities, enterprise architecture, security requirements, integration needs, and success criteria.
- Deliver compelling, value-based product demonstrations tailored to executive, business, and technical audiences.
- Design and lead enterprise proof of concepts (PoCs), pilot programs, and technical evaluations that validate AlertMedia's value in complex customer environments.
- Design enterprise solution architectures and advise customers on integrating AlertMedia into complex technology environments. Lead technical discussions around APIs, authentication, integration patterns, data flows, scalability, and implementation considerations.
- Lead technical discussions around security, compliance, scalability, and implementation best practices.
- Own complex RFPs, RFIs, security questionnaires, and technical due diligence for enterprise opportunities.
- Identify technical risks early, develop mitigation strategies, and remove obstacles that could impact successful deal execution.
- Influence product strategy by synthesizing recurring customer requirements, competitive insights, technical trends, and enterprise architecture feedback into actionable recommendations for Product and Engineering leadership.
- Provide technical leadership across the Solutions Engineering organization through mentoring, deal coaching, technical reviews, enablement, and development of best practices that elevate the team's overall technical capability.
- Develop and standardize scalable demo environments, reusable technical assets, architecture guidance, and technical playbooks that improve consistency and technical excellence across the Solutions Engineering organization.
- Lead cross-functional technical initiatives that improve presales effectiveness, technical consistency, and scalability across the Solutions Engineering organization.
- Stay current on emerging technologies, industry trends, enterprise architecture patterns, and competitive offerings.
What you bring to the role:
- 8+ years of Solutions Engineering, Sales Engineering, Technical Consulting, or Pre-Sales Engineering experience supporting enterprise SaaS customers.
- Proven success supporting complex enterprise sales cycles with Fortune 1000 or similarly large organizations.
- Experience partnering with Enterprise Account Executives on strategic, multi-stakeholder opportunities involving executive decision-makers.
- Demonstrated expertise leading technical discovery, solution design, proof of concepts, technical evaluations, and enterprise architecture discussions with customer technical stakeholders.
- Deep expertise designing enterprise SaaS solution architectures involving REST APIs, HTTP methods, JSON, webhooks, authentication protocols (SSO, SAML, OAuth), enterprise integrations, cloud applications, and modern software architecture.
- Proven ability to troubleshoot complex enterprise integration challenges by analyzing API responses, authentication flows, system architecture, and customer environments while guiding technical stakeholders toward resolution.
- Exceptional communication, presentation, and business acumen, with the ability to influence technical teams, executive stakeholders, and cross-functional partners while translating complex technical capabilities into measurable business value.
- Demonstrated ability to mentor and develop other Solutions Engineers while fostering a collaborative, high-performing team culture.
- Experience creating reusable technical documentation, sales enablement content, or repeatable presales processes that improve team effectiveness.
- Excellent organizational, analytical, and project management skills with the ability to manage multiple high-impact opportunities simultaneously.
- A customer-first mindset, intellectual curiosity, and passion for continuous improvement in a fast-paced, high-growth environment.
- Demonstrated ability to leverage AI tools to improve technical research, solution design, customer deliverables, presales processes, and organizational enablement while helping establish best practices for responsible AI adoption across the Solutions Engineering team.
Preferred technical qualifications:
- Experience using API testing tools such as Postman or similar to validate integrations, troubleshoot API interactions, or support customer technical evaluations.
- Experience reading and interpreting API documentation or other technical specifications to support customer integrations and technical discussions.
- Basic scripting experience (JavaScript, Python, PowerShell, or similar) to automate repetitive tasks, validate integrations, or improve technical workflows is a plus.
- Familiarity with enterprise security concepts, compliance frameworks, and technical evaluation or procurement processes.
- Experience partnering with Product Management to influence product strategy and roadmap priorities through customer insights, competitive intelligence, and technical feedback.
- Experience establishing technical standards, reusable methodologies, or enablement programs that improve the effectiveness and scalability of a Solutions Engineering organization.
- Experience developing reusable technical assets, enablement programs, or scalable presales processes that improve the effectiveness of a Solutions Engineering organization.
Location: Austin, TX preferred; open to remote candidates based in the U.S.
Sponsorship: AlertMedia does not sponsor candidates.
Why you’ll love working at AlertMedia:
At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.
- Competitive Base Salary + Company-Wide Bonus Program
- Generous and flexible time off and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
- 401K with generous company match
- Amazing rewards and incentives – we love celebrating each other!
- Commitment to community service with opportunities to give back
- A Best Places to Work company 10 years in a row and numerous other awards
- Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
- Ongoing career development opportunities through our Learning & Development team
- You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture
About AlertMedia:
AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/
