Gopuff is seeking a Cafe Manager to join the Starbucks Operations team. We are looking for a self-starting and entrepreneurial leader. The Starbucks Cafe Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a team of Lead Baristas and Baristas overseeing the Starbucks licensed store operations. You’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll understand your market, getting to know the competition, and can identify opportunities to drive store profitability and your business forward.
Ultimately, the success of the operation rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.
Responsibilities
- Lead all Starbucks operations, including deliveries, inventory management, and equipment maintenance, ensuring smooth functioning and optimal performance.
- Drive improvements in key performance indicators (KPIs) such as Production Time, Order Defect Rate, and Cost Per OrderTrain and coach baristas to prioritize safety, adhere to standard work procedures, and maintain productivity.
- Ensure financial success by meeting budget targets for productivity, labor, and other expenses, contributing to the overall profitability of the site.
- Maintain compliance with Gopuff and legal regulations, analyzing reports to interpret and enforce policies and procedures.
- Implement and monitor Safety and Human Resource compliance measures, ensuring the safety of personnel and products, and conducting quality assurance reviews.
- Develop and execute action plans to enhance facility performance, providing guidance on Company programs and maintaining confidentiality of information.
- Create strategies to enhance safety, foster a positive culture, and improve financial performance at the facility.
- Oversee store operations, ensuring coverage during scheduled shifts, peak times, and weekends, fostering a seamless customer experience.
- Utilize data analysis and observations to make informed decisions, enhancing both customer satisfaction and overall store performance.
- Collaborate with leaders to manage labor effectively within budget constraints and implement forecasting and scheduling tools.
- Drive operational excellence and business results by cascading and implementing new initiatives, supporting team growth through coaching and development, and setting ambitious yet achievable goals to improve performance.
Qualifications:
- 2 years of manager/supervisor experience - 1 year in QSR and/or cafe is preferred
- Strong organizational, interpersonal, and problem-solving skills
- Strong skills with conflict resolution
- Entrepreneurial mentality with experience in a sales-focused environment
- Strong leadership skills and the ability to coach and mentor team partners with professional maturity
- Proficiency in computer usage, email, and Google Suite
- Strong skills with conflict resolution. Ability to lead in an ever-changing environment
- Proven track record of being a change agent with improving processes and efficiencies
- Professional fluency in Spanish, preferred
What We Offer
- Medical/Dental/Vision Insurance (for full-time employees)
- 401(k) Retirement Savings Plan
- 25% employee discount & FAM Membership
- Vacation and Sick Time for eligible employees
- EAP through AllOne Health (formerly Carebridge)
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.
