Stihl Service Technician

Job Description

Time Type:

Role Details:

Time Type: Full Time

Starting Pay: $18 / HR

Job Location: 6200 Burleson Road, Austin, TX 78744

Job Summary:

The Stihl Service Tech will assist customers with purchasing, servicing, training, and repairing Stihl-related products.  In addition, the Stihl Service Tech will participate in all aspects of floor sales.     

Supervisory Responsibilities:

• None.

Duties/Responsibilities:

• Greets and interacts with customers.
• Provides service, maintenance, and repairs for all Stihl-related products, as authorized by the vendor, in a timely manner to ensure customer satisfaction.
• Determines part(s) needed, estimates labor, and determines if repairs are covered under product warranty.
• Provides regular updates to customers on issues regarding warranty coverage, service/repair delays, or availability of parts.
• Maintains a safe, secure, clean, and well-organized work environment including service area and all other associated areas per vendor and company guidelines.
• Provides training for store personnel to ensure customers are provided with product technical knowledge, and pre-delivery inspections (PDI) take place for all Stihl products sold at the location per vendor requirements.
• Consults with customers to understand needs and preferences related to available merchandise.
• Explains available merchandise, selecting and suggesting options suitable for the customer’s needs.
• Emphasizes product features, and warranty information, quotes prices and credit terms, and prepares sales orders.
• Retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required.
• Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database.
• Assists customers in resolving complaints, including escalating them to management when appropriate.
• Investigates and resolves customer problems with products or services.
• Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
• Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
• Processes returns and exchanges according to store policy.
• Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
• Performs other related duties as assigned.

Required Skills/Abilities: 

• Excellent customer service skills.  
• Good verbal communication skills. 
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• The ability to read and interpret assembly blueprints or specifications manuals and plan assembly or building operations.
• The ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Basic and intermediate knowledge of building products.
• Knowledgeable about the company’s products and services, as well as customer-related policies.  

Education and Experience:

• A high school diploma or equivalent is preferred.
• Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered. 

Physical Requirements: 

• Prolonged periods of standing and working on the computer or related equipment.
• The ability to quickly move hands, fingers, grasp, or manipulate objects in order to operate and/or repair equipment.
• Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 80 pounds. 
• May need to work overtime, nights, weekends, and holidays.
• The ability to perform repetitive movements over long periods.

I have read the above job description and can perform the essential functions of the position with or without reasonable accommodation.