Store Development , Construction, and Operations , Rakuten Mobile Shop Business - Shop Operation Department , Area Business Supervisory Department (GSD)

Job Description:

Department Overview

This department supports the development and operation of the Rakuten Mobile shop network.

Its responsibilities span a wide range of areas, including store expansion strategy, property development, construction and repairs, investment decisions, device and inventory strategy, and call center operations.

Position:

Why We Hire

With the expansion of our retail network, we are broadly recruiting professionals to take on responsibilities in areas such as store expansion strategy, property development and contract management, construction and repairs, cost management, device and inventory strategy, and call center operations.

Position Details

Depending on your experience and strengths, you will take on one of the following roles. Your specific assignment will be determined through the selection process.

<Store Development (Property and Contracts)>

・Property Selection and Contract Negotiation

This position is responsible for selecting properties based on store expansion strategies, negotiating with property owners and developers, securing favorable lease terms to maximize profitability, and managing contract execution and renewals. You will also drive the standardization of the entire store opening process.

・Store Expansion Data Analysis and Strategy Planning

This position integrates and analyzes trade area data, competitor information, and existing store performance to develop store expansion strategies that maximize return on investment. You will also drive the development of dashboards and reporting for senior management.

<Store Construction and Repairs>

・New Store Development and Construction Management

This position oversees design and construction management for new store openings and coordinates with contractors and vendors. You will also develop procurement plans for equipment and fixtures and promote the standardization of repair processes.

・Repairs and Maintenance for Existing Stores

This position manages repair requests from stores nationwide, coordinates arrangements with partner contractors, and monitors work progress. You will maintain and improve store environments by incorporating feedback from frontline teams.

<Investment Decisions and Cost Management>

・Project Proposal and Cost Management

This position prepares proposal documents for new store development projects and facilitates stakeholder alignment and approval. Following approval, you will monitor budgets and optimize costs, leading efforts to standardize store development processes and drive cross-functional collaboration.

<Product Strategy>

・Product Strategy and Inventory Management

This position plans sales initiatives for mobile devices and accessories based on market trends and customer needs. You will also develop inventory allocation strategies for stores nationwide and promote operational efficiency through data analysis.

<Call Center Operations>

・Call Center Operations Management

This position is responsible for improving call center operational quality through KPI design and monitoring, as well as standardizing processes in collaboration with outsourced service providers. Depending on your skills and suitability, you will be assigned to one of the following areas: Operations Management, focusing primarily on escalation handling and incident management, or Strategy and Planning, focusing primarily on workforce management (WFM), call volume forecasting, and cost optimization.

*Even if your experience in the above areas is limited, we welcome applications from second-career graduates (generally those with approximately three years or less of professional experience), placing particular emphasis on motivation and potential.

Work Environment

Store Operations Department: 64 employees (including 48 team members)

Mandatory Qualifications:

We welcome candidates who have experience in at least one of the following areas:

・Corporate sales experience in the real estate industry.

・Experience managing construction schedules and coordinating with contractors.

・Practical experience in store development or multi-store expansion.

・Experience negotiating property terms and coordinating contracts.

・Experience using SQL or BI tools to analyze data and develop strategies or improvement initiatives.

Desired Qualifications:

・Experience using tools such as kintone, BI tools, or Power Automate.

・Experience in call center operations or KPI design.

・Knowledge of facility management and equipment.

・At least one year of practical experience in business process improvement within a business organization, along with the ability to collaborate with relevant departments and conduct stakeholder interviews.

・Practical experience preparing business documents and reports using Excel and PowerPoint.

Other Information:

Additional information on Location

Japan, Tokyo

Additional information on Transfer

Yes. There may be opportunities for domestic and international business trips and transfers.

・Working Days: Monday-Friday (Saturdays, Sundays, and public holidays are days off)

・Working Hours: 9:00-17:30 (7.5 actual working hours per day)

・Overtime: Required

・Holiday Work: None

・Rest Area: Available

・Cafeteria: Available (one complimentary meal provided for breakfast, lunch, and dinner)

・Off-site Work: None

・Work Equipment: Company-provided PC

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Languages:

English (Overall - 2 - Intermediate)、 Japanese (Overall - 4 - Fluent)