We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate.
About This Role:
The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Studio Manager candidate will be a strong leader with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Promenade at Briargate studio location.
What you'll be doing as Store Manager:
Experience we're looking for:
- Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus.
- Proven strong leadership skills with the ability to inspire, motivate and develop a team.
- Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences.
- Proven track record of driving sales and optimizing store profitability.
- Excellent customer service skills with a passion for creating memorable experiences.
- Ability to work a flexible schedule, including weekends and holidays.
- Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met.
- Comfortable using technology, software systems and POS.
- Deep understanding of retail operations, including inventory management and visual merchandising.
- Strong organizational and multitasking abilities.
- Knowledge of health and safety regulations, particularly related to piercing, is a plus.
- Excellent verbal and written communication skills.
- Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents).
- Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales.
- The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required.
- Standing for a full 8-hour shift is a regular part of this role.
- We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.
- You make a commitment and stick to it!
Studio Management Full-Time Benefits & Perks:
- Compensation: The anticipated annual base salary for this position is $65,000 - $75,000.
- Paid accrued Vacation and Sick Time for full-time employees.
- Medical/Dental/Vision Health Plans for full time employees.
- Employee Assistance Program (EAP) Resources.
- 401k and Roth IRA Plans.
- Generous employee discounts on our amazing products and services!
- Team Member Referral Bonus plan for Studio positions.
About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”.
Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!
Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).
