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Hamilton, Ontario, Canada
Onsite
As a Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming, confidence-building experience from the fitting room to the sales floor. As a Store Manager, you are the performance driving force of your location. You don't just manage a store; you own the business, driving high-stakes results through a relentless focus on KPIs and a culture of radical accountability.
Competitive Pay - Base Salary plus Monthly Bonus, with performance-based pay increases.
Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions
Generous Discounts on your favourite Knix products and Gratis Program
Savings and Retirement - Company GRSP Program that matches up to (3%) of your pay
Family - A Parental Leave Top-Up Program up to 80% of your salary
Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
Career Advancement - Knix keeps growing and we offer continuous development opportunities to support your career advancement!
You have a strong pulse on what Knix customers want and know how to attract, engage, and delight them throughout the full client experience.
You are a high-performance individual in a retail setting. You don't just meet targets; you obsess over outperforming them, viewing every shift as a 'selling period' where you own the results.
You thrive in a fast-paced, dynamic environment and can think on your feet while confidently prioritizing what matters most in the moment.
You understand the fitting room experience firsthand and are a natural at creating comfort, trust, and confidence for every customer.
You are a people-first leader who empowers and engages your team, creating a culture where performance, accountability, and care go hand in hand.
You bring strong business acumen and critical thinking, paired with a bias for action and an entrepreneurial mindset when solving problems.
You lead with resilience and positivity, guiding teams through change and challenges while maintaining focus, momentum, and morale.
You are deeply passionate about our customers and inspired by Knix, our mission, and the impact we make every day.
Drive store performance by leading key sales initiatives such as clienteling, owning the floor during peak moments, and coaching associates to maximize sales through needs-based service and strong product knowledge.
Leverage KPIs and core business drivers (traffic, CVR, AOV, UPT) to set, communicate, and influence sales targets, adjusting priorities to meet business needs.
Command the floor during peak segments, instilling a sense of urgency and high-energy 'bias for action' in your team to convert every opportunity into a win.
Lead impactful floor meetings, training, and coaching to drive alignment and consistent sales, service, and operational performance.
Champion a customer-first culture that builds comfort, trust, and loyalty, driving repeat visits and meaningful connections with the Knix brand.
Maintain operational excellence through strong inventory, shipment, and loss-prevention practices, ensuring accuracy, efficiency, and accountability across the team.
Attract, hire, onboard, and develop top sales talent, creating a positive employee experience and clear development pathways that support engagement and retention.
Execute company and marketing initiatives - including in-store events, visual standards, and new store or pop-up support with consistency, agility, and attention to detail.
Proven experience as a Store Manager or senior retail leader in an upscale, premium, or fashion-forward brand, with a strong balance of people leadership and business acumen to drive results.
Demonstrated ability to lead teams in a dynamic environment. Maintaining motivation, focus, and performance while adapting strategies to shifting business needs.
Strong critical thinking and problem-solving skills, with the ability to prioritize, make sound decisions, and lead through change with agility and confidence.
A people-first leader with a passion for developing others, building buy-in at all levels
to understand KPIs, expectations, and their impact on results.
Deep understanding of operational excellence, including planning allocations, merchandising and product movement, labour management, and escalation handling to ensure seamless store execution.
Tech-savvy and detail-oriented, with the ability to leverage systems, tools, and data to train teams, execute initiatives, and support consistent performance across the store.
Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
Ability to lift and handle packages weighing up to 25 lbs
Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
Open and flexible availability to ensure business needs are met including evenings, weekends, and holidays.
