Job Description
Job Title: Store Technology Engineering Architect
Location: Corporate
Department: Information Technology
Job Summary: The Store Technology Engineering Architect is responsible for the design, implementation, documentation, and support of the Store Technologies environment focused on Wawa’s Point of Sale (POS) and transaction ecosystem. They provide technical designs to meet new functional requirements, implement upgrades and fix issues. This role will contribute to project plans, documents, and deliverables. Ensures the research, investigation and root cause analysis of application software faults are executed properly by team members. Coordinates feature and fix integration into main software release pipelines.
Principal Duties:
- Provide leadership on projects, design, architecture, and facilitate the definition of project deliverables. Complete project deliverables based on the agreed scope; estimate work effort, duration, resources, and requirements; ensure that requirements are being met. Define tracking mechanisms and ensure IT standards and methodology are met; manage client expectations and project scope; motivate team members; track IT resources; appropriately report status; deliver quality results.
- Understand and facilitate the documentation of business processes and procedures cross-functionally. Leverage this knowledge to identify and recommend process and technical solutions to solve business problems.
- Participate in initial investigation of software; document system requirements; help evaluate technologies and their capabilities; perform gap analysis between business needs and the technology capabilities; design systems architecture; and develop and execute test scripts. Facilitate the creation of Request for Proposal's, technical and functional specification documents.
- Facilitate requirements gathering tasks. Analyze requirements for system enhancements and modifications. Facilitate the documentation of business and technical requirements. Research and analyze options; recommend solutions; and write functional specifications.
- Design solutions based on requirements, create test scripts and perform unit testing, create and test installation scripts and procedures.
- Lead and oversee technology solution standards, documentation, priority, and performance leveraging project management oversight to direct the departments associated vision and strategy.
- Architect and design new and existing store technology related solutions to meet growing business and technology ecosystem demand. Apply technical skills to create, update and maintain designed solutions to ensure security, operational and system excellence.
- Facilitate planning and execution of appropriate user acceptance testing with business owners.
- Facilitate and participate in execution and planning of robust end-to-end testing, coach team members on development and testing best practices.
- Serve as technical lead for operational support issues escalated by team members of key business partners. Work with IT and outside vendors to resolve technology issues for the business, corporate departments and other IT groups.
- Lead technology initiatives for the Store Technology Engineering team, by establishing an aligned design and architecture with project managers, security team and leadership. Document design to secure and enable technology infrastructures. Ensure documentation and artifacts are maintained on a regular basis in order to help enable secure, optimal performing solutions of targeted technologies.
- Develop and maintain processes and procedures and standard operating procedures as appropriate.
- Coordinate with other IT departments in the execution of system reboots; maintenance, upgrades/implementations, system and data restorations, mass data changes and system cleanup. Investigate and remedy the root cause of service delivery incidents. Work with software vendors and their resources and provide communication to the Wawa business owners.
- Coordinate business and technology departments with the roadmap features and functions that are of interest to the overall business and department goals and playbook.
- Effectively communicate throughout all levels of the organization and explain technical issues clearly and concisely.
- Maintain communication between Wawa and vendors pertaining to external projects. Keep project manager and direct project team updated on project status.
- Coach and mentor other team members in their development; provide constructive suggestions as to recommended processes, procedures and templates. Actively seek opportunities for roles which provide career growth for Associates; serve as a resource and knowledge expert to project manager in the project areas. Participate in the appraisal process by providing feedback to Project Manager for direct report associates. Participate and provide input on the hiring and selection process. Conduct and coordinate team cross-training.
- Determine hardware, operating systems, and application requirements for responsible infrastructure. Leverage internal and external resources in order to align requirements for optimal implementation, support, and operations.
- Define tracking mechanisms and ensure IT standards and methodology are met; manage expectations and project scope; motivate team members; appropriately report status; deliver quality results.
Essential Functions:
- Ability to work well individually as well as in a team environment
- Excellent oral and written communication skills; ability to communicate technical concepts to non-technical Associates.
- Excellent customer service skills
- Ability to work with little or no supervision
- Detail oriented and excellent organizational, time and stress management skills.
- Excellent analytical and problem-solving skills
- Ability to handle multiple projects simultaneously and independently
- Excellent interpersonal and presentation skills
- Proven self-starter with demonstrated ability to make decisions
- Ability to be on-call 24/7 when required
- Offers technical expertise, feedback, or advice as a valuable resource to others
- When prioritizing work, considers the bigger picture, ensuring alignment with department objectives
- Ability to lead inter and intra-team projects/initiatives
Basic Qualifications:
- Bachelor’s degree in Information Technology, Engineering or related field preferred
- In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities
- In-depth knowledge of project planning methodologies and tools and IT standards and guidelines
- 10+ years of related work experience including 5+ years of application support experience
- Achieve certifications and\or knowledge and understanding in multiple appropriate strategic technologies. Examples include:
- Ansible
- Artifactory
- VMWare 5.x Experience and Certifications
- Microsoft Certification(s)
- Proactive Monitoring - SolarWinds
- Azure | Sentinel
- Ivanti Certification(s)
- Microsoft Office 365
- Exposure to infrastructure design, implementation, support and management solutions
- Knowledge of standard support development frameworks and methodologies
- Fluent in Microsoft Office
- Exposure and understanding of the following support and management solutions. Examples include:
- Microsoft – Active Directory – Group Policy
- Ivanti | SCCM
- SolarWinds | Nagios
- McAfee - Symantec
- VMWare
- VSAN Technologies
- Ansible
- Jenkins
- Artifactory
- Citrix
- Scripting (Powershell, Java, AutoIT, etc.)
- Fluent in all appropriate debugging and performance analysis tools
- Knowledge of scripting and orchestration tools
- Experience with managing and configuring a multi endpoint environment
- Previous functional and technical experience with POS systems
- Knowledge and experience with in-store technology
- Familiarity with PCI requirements and security best practices
- Experience supporting a 24x365 operation
- Experience with managing technology vendors
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
