Strategic Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

About Us:

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.

Job Summary

The Strategic Account Manager is responsable for managing and developing a portfolio of key strategic clients, driving long-term partnerships and sustainable revenue growth. This role combines relationship management, commercial strategy, and data analysis to maximize client performance, identify new business opportunities, and increase profitability. Acting as the primary point of contact, the Strategic Account Manager collaborates with internal stakeholders to deliver exceptional service, resolve client needs, and support the achievement of business objectives.

Key Responsibilities

• Manage and grow relationships with a portfolio of strategic accounts, ensuring high levels of client satisfaction and retention.
• Act as the main point of contact for clients, coordinating with internal teams to address commercial, technical, operational, credit, and legal matters.
• Conduct regular client meetings, business reviews, and presentations to strengthen partnerships and identify growth opportunities.
• Travel frequently to meet clients and attend industry events, trade shows, and networking activities.
• Analyze account performance, commercial trends, and market developments to optimize sales and profitability.
• Prepare client performance reports, business reviews, and account plans based on data-driven insights.
• Monitor key performance indicators (KPIs) and identify opportunities to increase revenue and market share within existing accounts.
• Develop and execute strategies to generate new business opportunities and expand commercial relationships.
• Maintain accurate records of client interactions, visits, opportunities, and account activities within Salesforce CRM.
• Resolve client issues efficiently by coordinating with relevant internal departments and ensuring timely follow-up.
• Gather market intelligence and competitor insights to support commercial decision-making and account strategy.
• Participate in training, coaching sessions, and team initiatives to continuously enhance commercial and account management capabilities.

Required Experience & Skills

• Proven experience in Strategic Account Management, Key Account Management, Business Development, Sales, or a similar client-facing commercial role.
• Strong track record of managing high-value client relationships and delivering revenue growth.
• Excellent relationship-building and stakeholder management skills, with the ability to influence decision-makers at multiple levels.
• Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into actionable commercial strategies.
• Experience conducting business reviews, presenting performance results, and developing account growth plans.
• Commercially driven with strong negotiation and opportunity-identification skills.
• Experience using CRM platforms, preferably Salesforce.
• Excellent communication and presentation skills.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, proactive, and results-oriented mindset.
• Willingness to travel regularly for client meetings and industry events.
• Fluency in English; additional languages are considered an advantage.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.