Strategic Growth Director, Security

Accountabilities:

You will drive profitable growth across an assigned region or strategic market segment while leading the development and commercial performance of the security practice. Your responsibilities will include:

• Strategic Growth and Regional Leadership:

  • Drive revenue growth, Monthly Recurring Revenue (MRR), client expansion, and new business development across the assigned market.

  • Partner with sales and account leadership to identify opportunities, develop close plans, participate in prospect meetings, and advance strategic deals.

  • Strengthen client retention and account growth by working with Strategic Advisors and operational leaders to address risks and improve client satisfaction.

  • Monitor regional performance, service delivery outcomes, and client health indicators, providing coaching, aligning resources, and removing obstacles when needed.

  • Collaborate with HR, Talent Acquisition, and Operations to recruit, onboard, develop, and retain high-performing teams.

  • Support integration activities and organizational change initiatives to align regional teams, processes, and client delivery with the target operating model.

  • Security Practice and Revenue Management:

    • Own security revenue performance, including new-client bookings, security service attachment to existing accounts, and cross-selling opportunities.

    • Ensure clients receive security solutions appropriate to their risk profiles, industries, and compliance requirements.

    • Lead security discovery and participate in prospect meetings, positioning the organization as a trusted cybersecurity partner.

    • Build and manage the security sales pipeline, forecast revenue, and report performance to executive leadership.

    • Define and monitor key performance indicators, including attachment rates, security penetration by industry, retention, and win rates.

    • Serve as a client-facing security expert for executives, IT leaders, and compliance stakeholders.

    • Lead security assessments and discovery sessions to identify risks, gaps, and regulatory requirements, translating findings into prioritized recommendations.

    • Scope and package security solutions that meet client needs while remaining aligned with delivery standards and profitability targets.

    • Present security strategies, roadmaps, and services in accessible business language, emphasizing risk reduction and compliance outcomes.

    • Support clients with compliance and audit requirements, including security questionnaires, cyber insurance needs, and framework alignment.

    • Participate in quarterly business reviews and key client renewals to protect and expand security revenue.

    • Security Expertise and Practice Development:

      • Act as the internal security subject matter expert, enabling Strategic Advisors and Account Executives to identify client needs and position appropriate solutions.

      • Stay informed about cybersecurity threats, industry developments, vendor innovations, and emerging best practices.

      • Maintain expertise in regulatory and security frameworks relevant to legal, healthcare, financial services, and manufacturing sectors, including HIPAA, SOC 2, PCI DSS, NIST CSF, CIS Controls, CMMC, GLBA, and state privacy regulations.

      • Shape the security service roadmap, including industry-specific packages, pricing models, and bundled offerings, using client feedback and market requirements.

      • Work with security, network operations, service delivery, and engineering teams to ensure solutions can be delivered effectively and resolve escalated engagements.

      • Develop and maintain security sales resources, including playbooks, competitive battle cards, assessment templates, proposal materials, and case studies.

      • Support marketing initiatives as a security spokesperson through webinars, industry events, content, and campaigns.

      • Manage strategic security vendor and partner relationships, supporting pricing discussions, enablement, and joint go-to-market initiatives.

      Requirements:

      The ideal candidate is an experienced business and technology leader with a strong record of growing managed services or technology practices. They should combine commercial acumen, security knowledge, operational leadership, and the ability to build trusted relationships with clients and internal teams. Key qualifications include:

      • Bachelor's degree in Business Administration, Information Technology, Operations, Sales, or a related field. A master's degree is a plus.

      • At least 10 years of experience in technology, managed services, professional services, sales leadership, operations, or client success.

      • At least five years of experience in a leadership or general management position.

      • Previous experience as a Regional General Manager, Growth Leader, Practice Lead, Market Leader, or in a comparable operational leadership role within an MSP or technology services organization.

      • Proven ability to grow regional or practice revenue, improve operational performance, expand client relationships, and support strategic sales initiatives.

      • Strong understanding of managed services delivery models, operational metrics, client health indicators, and scalable growth strategies.

      • Ability to drive revenue growth, optimize margins, improve operational efficiency, strengthen retention, and expand market presence.

      • Strong business acumen, with the ability to align sales, operations, client success, and talent priorities within a cohesive growth strategy.

      • Demonstrated leadership skills and a track record of building, coaching, and retaining high-performing operational and client-facing teams.

      • Ability to translate complex technology, operational, and business concepts into clear client-facing recommendations.

      • Confidence serving as a visible business leader and trusted advisor to strategic clients throughout the sales and relationship lifecycle.

      • Excellent communication, presentation, and stakeholder management skills, including the ability to engage effectively with executives, clients, and frontline teams.

      • Experience participating in business development activities, presenting to clients, and representing an organization at industry events.

      • Self-motivation, strong organizational skills, and the ability to manage multiple regional, client, and strategic initiatives in a fast-paced environment.

      • Previous managed service provider (MSP) industry experience is highly preferred.

      • Experience supporting growth in regulated or specialized markets is an advantage.

      • No specific professional certifications or licenses are required.

      Benefits:

      • Comprehensive medical and prescription coverage.

      • Dental and vision insurance.

      • Paid holidays and flexible paid time off.

      • 401(k) and Roth 401(k) retirement plans with Safe Harbor employer matching.

      • Stock Appreciation Rights.

      • Company-paid life insurance.

      • Company-paid short-term and long-term disability insurance.

      • Company-paid mental health support and financial wellness services.

      • Flexible Spending Accounts (FSA) for medical and dependent care expenses.

      • Health Savings Account (HSA) option with an eligible medical plan.

      • Company-funded professional training, learning materials, and certification exams.

      • Performance-based bonus opportunities.