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The Strategic Operations Specialist plays a crucial role in supporting the Operations team within the Career Development department. Strategic Operations Specialists analyze business processes and provide support & guidance to Career Development team members to ensure the efficient functioning of department initiatives. Strategic Operations Specialists report to the Strategic Operations and Project Development Manager.
Essential Duties and Responsibilities:
- Behave as a Full Sail University ambassador and embrace our unique educational model, while maintaining the highest level of integrity, professionalism, customer service, and compliance.
- Support Operations team projects involving all Career Development advising divisions to align & implement processes and develop new workflows.
- Assist in the planning, creating, development, and implementation of projects and processes to meet Full Sail University’s annual accreditation reporting needs.
- Collaborate with Career Development Data team, Advising Team Leaders, Advisors, and Assistant Advisors on all new process implementation & employment verification initiatives.
- Aid in creating reports and implementation strategies for ongoing department needs.
- Support in conducting analysis to identify insights and trends, translating them into actionable strategies to improve department initiatives to enhance efficiency and productivity.
- Contribute to short and long-term organizational planning and strategy as a member of Operations team.
- Deliver comprehensive support to assistant advisors engaged in the day-to-day workflow processes for the Career advising teams.
- Help to create, coordinate, and implement a trackable management solution within the department to request Assistant Advisor support.
- Assist in mentoring Career Development Assistant Advisors with projects and workflow.
- Conduct regular evaluations to assess the effectiveness of implemented processes, collaborating with stakeholders to gather feedback and insights for continuous improvement.
- Facilitate additional initiatives on behalf of Full Sail University as required.
Other Responsibilities:
- Attend meetings to deliver information and analysis effectively.
- Collaborate with pertinent departments to strategize and implement graduate employment reporting initiatives and verification processes.
- Maintain up-to-date documentation and resources related to processes and procedures.
- Provide one-on-one support and training to advising team members who require additional assistance, offering ongoing guidance as they navigate through process implementations and changes, including employment verification Standard Operating Procedures (SOPs).
- Ability to work flexible hours, including nights and weekends as needed.
Supervisory Responsibilities: None
Competencies:
- Self-motivated, adaptable, and embody integrity.
- Strong technical aptitude with analytical skills.
- Creative problem-solving and decision-making ability.
- Exceptional interpersonal and communication skills.
- Proven experience in process improvement, preferably in a similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Ability to work collaboratively in a team environment.
- Proficiency in project management tools and techniques.
- Collaborating with various university departments
Education and/or Experience:
- Bachelor’s degree preferred, with 1-2 years of university project management or similar experience.
- Customer service and guest relations experience.
- Face-to-face and digital communication experience.
Certificates, Licenses, Registrations:
- Background check mandatory.
Computer Skills:
- Proficient with Microsoft Office Suite, various web tools, Salesforce CRM software, Simplicity CRM software, social media tools, and various other software as needed.
- Proficient with various Apple and Windows based hardware.
Environmental Factors/Physical Demands:
Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping, and lifting up to thirty (30) pounds.
Full Sail is an Equal Opportunity Employer.
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