Student Administration Services Assistant

Position Details 

• Full-Time | Continuing 

• Higher Education Officer Level 4 | $76,140 - $82,119 

• Location: Bedford Park / Kaurna Country 

• View Position Description

About the Role
 

As the Student Administration Services Assistant, you will provide administrative support across a range of student, teaching and learning activities within the College. Working as part of a collaborative team, you will assist students, staff and members of the public through front counter, phone and online enquiries, while contributing to the delivery of quality student administration services.
 

Other key position responsibilities include:

• Providing administrative support and responding to routine enquiries from students, staff and external stakeholders.

• Processing and maintaining accurate student information and records across a range of University systems.

• Assisting with administration relating to the engagement of casual teaching staff.

• Supporting a range of student administration activities while contributing to a positive and high-quality service experience.

This position makes a significant contribution to the University’s strategic plan to "Changing 10 million lives, Every One Matters", by 2035 through delivering responsive and student-focused administrative support across the student lifecycle. By providing high-quality service and creating positive interactions for students, staff and the broader community, the role helps foster a vibrant culture that supports student success and an exceptional University experience.

About You
 

You are a customer-focused administrator with excellent attention to detail and a commitment to delivering accurate and timely support. You enjoy working in a team environment, can manage competing priorities and are confident communicating with a diverse range of people.

To thrive in this role, you will demonstrate:

• Experience providing administrative support and customer service in a busy office or service environment.

• Strong organisational skills and the ability to manage multiple tasks while maintaining accuracy and attention to detail.

• Well-developed interpersonal and communication skills, with the ability to work effectively with a range of stakeholders.

• Proficiency in Microsoft Office applications and the ability to learn new systems and processes.

About the Office of the Deputy Vice Chancellor (Students) 
 

The Office of the Deputy Vice-Chancellor (Students) provides administrative support to key strategic and operational functions of the University’s student-related and academic services. Under the general portfolio, the Office team support Portfolio leadership and facilitate dialogue between key service areas to help the Portfolio ensure Flinders’ educational offerings are innovative, of assured quality, and are student centred. This drives our values and ethos, our impact and engagement, and our vision to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia’s most enterprising graduates. 

Life at Flinders  
 

They say know your place.  We say you've found it right here. 
 

Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next. 
 

Rising to a challenge is nothing new for Flinders. During our first 60 years, we’ve navigated revolutionary changes in social and cultural norms, and have responded to transformative economic, environmental and technological developments. Through it all, we’ve continued to deliver for our students and community, innovating in learning and research to prepare graduates for the changing world they help create. 
 

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.  
 

So, why work at Flinders? 

• 17% Superannuation + salary packaging options  

• Flexible working arrangements  

• Awarded the AHEIA Higher Education Award for Workplace Culture Excellence due to our commitment to wellbeing through our Thriving@Flinders staff wellbeing program 

• Wide range of professional development activities and services, including exclusive staff study offers   

• We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.  

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).  

• Recognised as a Veteran Employer of Choice   

Our Commitment to Reconciliation and Indigenous Employment  
 

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.  

• Please see here for our Reconciliation Action Plan   

• Please see here for our Indigenous Workforce Strategy   

Prescribed Conditions for Employment
 

Appointment to this role is conditional on the completion of required pre-employment checks and declarations, each of which must be satisfactory to the University. This includes:

• A current completed Nationally Coordinated Criminal History Check and Gender Based Violence Declaration which is satisfactory to the University. The contract of Employment is conditional upon the receipt of these completed compliance checks. A disclosable outcome will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.  

How to Apply and Information 

• You are required to submit a CV, along with a Suitability Statement as a separate document.  This should be no more than 2 pages, and address the below 4 Key Position Capabilities of the position description:

  • Demonstrated experience and commitment to providing quality customer service to internal and external stakeholders in a complex service environment.

  • Ability to use initiative, establish priorities, effectively and efficiently process large volumes of tasks whilst maintaining accuracy and attention to detail, and to meet deadlines.

  • Well-developed interpersonal skills with the ability to work both independently and as part of a team, and to liaise effectively with a diverse range of people.

  • Well-developed IT skills including proficiency in Microsoft Word, Microsoft Excel, databases, Internet and the ability to quickly become competent with other systems and programs as required.

• Flinders University is committed to providing an environment where staff with disability are valued, supported and encouraged to participate fully and independently in the life of the University. If you require any reasonable adjustments to assist you in the selection process, please advise the contact in the Recruitment Team so that we can make appropriate arrangements through recruitment@flinders.edu.au or call 08 8201 2383. 

• For more information regarding this position, please contact Courtney Roe

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.