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Toronto, Ontario, Canada
Hybrid
Choose a workplace that empowers your impact.
Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.
We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do.
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Don’t just work anywhere — come build tomorrow together with us.
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As a Student Analyst of Technology Strategy and Innovation, your primary role is to support ongoing initiatives in the Customer Success & Innovation team. You will gain experience fostering relationships through effective communication, supporting technology-enabled solutions/implementation across different business functions (including capital markets, investments, corporate functions, Oxford etc.), and aligning technology with business objectives.
You will play a role in ensuring that customers achieve their desired outcomes while using Data and Technology products and services by understanding their needs, pain points, and workflows, and supporting practical solutions that improve satisfaction, adoption, and success.
This position is fit for someone with a keen understanding of technology, business acumen, the ability to build relationships through effective communication, and a desire to work on a customer-focused technology team that translates business challenges into technology-enabled outcomes.
You will be responsible for:
Business Discovery & Customer Success
Support the team to develop and maintain a customer roadmap with the products and initiatives based on business impact, customer value, and technological feasibility.
Gather and analyze customer feedback and usage data of various Data and Technology services to understand customer needs and pain points.
Translate customer pain points and business workflows into clear requirements, solution ideas, and implementation considerations for technical and business stakeholders.
Demonstrate curiosity in understanding private and public markets workflows and identify opportunities where technology, automation, data, and AI can improve efficiency and user experience.
Assist with the development of recommendations and presentations of various Product and services applicable to the Customers based on their needs.
Apply independent, sound judgment, and navigate complex issues with a view to customer success.
Leadership and Influence
Ability to lead self and manage your work effectively.
Collaboration
Energized by achieving goals in a collaborative environment.
Prioritize strong and effective cross-collaboration across different functional teams.
Share learnings to drive continuous improvement and operational effectiveness.
Innovation
Support problem-solving sessions, workshops and interviews with cross-functional and business line working team members and subject matter experts.
Synthesize findings and present clear recommendation plans to ensure impactful project outcomes.
Support pilots, proofs of concept, and lightweight prototypes by documenting user needs, testing proposed solutions, and capturing learnings for broader adoption.
Preferred Skills & Experience:
Education: Pursuing a bachelor degree in business, commerce, information technology, computer science.
Technical Stack: Good to have proficiency in SQL and Python, with exposure to low-code tools, Microsoft 365, Power Platform, data analysis, or artificial intelligence-enabled workflows considered an asset.
Experience using AI tools such as Microsoft 365 Copilot, Gemini, Claude, or similar technologies is an asset.
Demonstrated interest in understanding core AI concepts such as retrieval-augmented generation (RAG), tokenization, prompting, and the trade-offs between different AI tools and approaches is considered an asset.
Soft Skills & Competencies
Excellent presentation skills, organization, communication, problem solving and prioritization skills.
Ability to effectively prioritize and execute tasks in an environment with competing priorities.
Experience working with and successfully supporting customers.
Basic understanding of business operations, technology trends, and how digital tools can improve day-to-day workflows.
Strong strategic thinking and problem-solving skills.
Excellent communication skills – the ability to translate technical concepts into non-technical language for the business and other stakeholders.
Demonstrate curiosity in business processes and emerging technologies, comfort working through ambiguity, and a willingness to challenge established thinking to help generate new ideas and approaches to problem solving.
We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 4 days per week.
This posting is for an existing vacancy.
The expected salary range for this position is $50,700.00 - $70,200.00 per year, prorated based on the term of the contract.
You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.
As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.
From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.
Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.