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San Antonio, Texas, United States
Onsite
Job Posting Title:
Student Associate - CNS IT----
Hiring Department:
College of Natural Sciences----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
19----
FLSA Status:
Non-Exempt from FLSA----
Earliest Start Date:
Immediately----
Position Duration:
Expected to Continue Until Aug 15, 2026----
Location:
UT MAIN CAMPUS----
Job Details:
General Notes
We are seeking a proactive and goal-focused student worker to join our IT Support teams. As a member of our IT team, you will play a key role in providing assistance to CNS OIT users and departments. This position offers an excellent opportunity for students to gain hands-on experience in IT support while contributing to the smooth operation of our department.
IMPORTANT: Applicants must be actively enrolled at the University of Texas at Austin. Must be authorized to work in the US.
Purpose
Assist the CNS IT team with Tech Support, Inventory, or Security tasks and provide excellent customer service to end users.
Responsibilities
Use the ServiceNow ticketing system to triage incoming requests and assign them appropriately.
Provide prompt, courteous, and effective customer service.
Transport equipment (computers, printers, phones) between CNS buildings on the UT Main Campus.
Perform technical tasks including hardware setup, password resets, network patching, and software updates.
Support ongoing projects in CNS IT Support, Inventory, and Security.
Collaborate on developing and improving technical processes as well as new procedures and improvement of existing processes.
Assist with office administrative duties and communications.
Other related responsibilities and functions as assigned.
Must be actively enrolled at the University of Texas at Austin
Must be authorized to work in the US
Must not have additional position within the university
Must be able to commit to the schedule defined
Ability to work independently, able to complete tasks with limited oversight
Strong written communication skills
Detail oriented
Motivated with a strong work ethic
Able to lift 40lbs
Relevant education and experience may be substituted as appropriate.
Fast learner
Experience writing procedural documents or technical documentation
Familiarity with Microsoft 365 applications (Outlook, Excel, Word, OneDrive, SharePoint, etc.)
Strong customer service skills
Excellent problem-solving
Knowledge of computer hardware/software
Experience with hardware and software support
Effective technical communication.
Decision-making and problem-solving in a professional IT environment.
Professional integrity and accountability.
$20.00 per hour
May work around standard office conditions. Repetitive use of computer equipment. Use of manual dexterity. Reasonable lifting and moving. Wear appropriate office attire. Work as a team member as well as independently. Accept supervision. Occasional evening and weekend work may be required.
Work performed on-site during regular business hours, Monday through Friday. Must be available to work minimum 2-hour shifts at a time.
Shift times will be determined based on candidate availability - minimum 15 scheduled weekly hours.
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
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Employment Eligibility:
Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation.----
Retirement Plan Eligibility:
Students in this position may choose to enroll in the UTSaver voluntary retirement programs.----
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
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Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.