Student Finance Coordinator (Contact Center)

Job Title 

Student Finance Coordinator (Contact Center)

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The primary function of the Student Finance Coordinator (SFC) is to assist students by explaining their financial obligation to the institution. The SFC provides both outbound and inbound support to students via telephone, e-mail, and other forms of communication. S/he analyzes and discusses with students the portion that will be covered by state, federal, military, and or outside funding sources. Additionally, the SFC provides information to the student on how to finance any out of pocket payments that the student may be required to make by explaining the payment plan, alternative loan lender options, or internal loan programs. This support is provided during initial packaging, repackaging, and upon package adjustments. The SFC assists the student in monitoring their debt burden to ensure continued aid eligibility during their career at Purdue Global (PG).

** Work Schedule: Mon-Thu 11am-8pm ET, Fri 9am-6pm ET

** Start Date: January 11, 2027

Key Job Responsibilities include but are not limited to the following:

• Provide inbound and outbound support to students via telephone, email or other media forms in response to a student's aid package being complete for the academic year, or a package adjustment occurring during the academic year.
• Perform Financial Readiness Call, Package Review Call, or Out of School Account Review Call.Provide a walkthrough of the award letter to prospective and continuing students, presenting students with insight on how much of their tuition is covered by state, federal, military or outside funding sources, and what, if any student cash payment is needed.
• Review applications and other documents for student Title IV financial aid eligibility per Department of Education requirements, including an evaluation of overlapping loans and aggregate loan limits to ensure timely disbursements and the resolution of exceptions.
• Review loan eligibility and current loan debt with students, and discuss eligibility for continued loans as it applies to reaching annual and aggregate loan limits. Provide students with information to assist them in determining their 
• Details ability to pay their student loan debt. At the end of each term, assess and evaluate a student's account to determine any remaining financial obligations to the institution, and determine whether there is a need for student payments for any outstanding balance.
• Assess and report on students' ability to pay. Answer inbound billing phone calls. May package enrolled students and perform packaging modifications based on changes in eligibility, and send updated award letters as necessary. 

Minimum Qualifications:

• Bachelor's Degree (B.A./B.S.) Business Administration, Finance or related field
• 1+ years' experience in Financial Aid, Student Accounts, or similar role
• Solid customer service experience; call center experience a plus.
• Proficiency in Microsoft Office Suite of Products, Google Apps
• Excellent verbal and written communication skills
• Good organizational skills, good customer service skills, good attention to detail and a problem solver
• Must be in and maintain good standing with any student loan debt. 

Beyond base salary, our comprehensive total rewards package includes:

- Remote work provides a flexible work/life balance
- Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
- Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
- Comprehensive health benefits new hire eligibility starts on day 1 of employment
- Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.

At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.

For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $45,000. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.

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Location

Remote/Nationwide, USA

Additional Locations 

Employee Type

Employee

Job Functional Area 

Student Financial Services

Business Unit

00091 Kaplan Higher ED

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.  There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.