Student Record Specialist

Under broad supervision, this position performs highly responsible work coordinating functions of the Registrar’s Office. Considerable independent judgment is exercised applying and adapting departmental guidelines, policies and procedures, maintaining confidentiality, and applying thorough knowledge of the operations and policies of the department and University. Maintain confidentiality and work directly with students, administrative support units, academic departments and deans offices to troubleshoot complex academic record issues. Maintain confidentiality and ensure compliance with University policies and procedures. This position requires administrative, organizational, communication and data entry skills. Flexibility and demonstrated competence to assess priorities and manage a wide variety of activities in a time-sensitive environment is crucial.

Job Duties/Responsibilities

• Process and maintain undergraduate and graduate student record changes in Banner database including but not limited to program change forms, withdrawal forms, Leave of Absence applications, completion of minor forms, and grades.
• This team is responsible for the coordination of degree conferral. Works with academic departments to review academic records to ensure students have satisfied degree requirements.
• Runs reports to identify missing requirements and performs outreach to students and academic departments as necessary.
• Manages three degree conferral periods a year.
• Work with academic departments and deans’ offices on student record issues.
• With Assistant and Associate Registrars, develop policies and practices to manage, monitor, and recommends improvements for Registrar’s Office functions, operations, and systems.
• Interpret and apply a variety of procedures, policies, and precedents.
• Independent decision making in lieu of Assistant or Associate Registrars based on established guidelines.
• Other duties as assigned.

Minimum Qualifications

• Three years of related experience preferably in higher education, or AA degree and five years of experience, or a combination of experience and higher education equal to seven years.
• Advanced computer skills including complex word processing, email, spreadsheets, database management, search engines, keyboarding skills, and other software applications.
• Ability to establish and maintain effective working relationships with faculty, staff, students, and the general public.

Preferred Qualifications

• Bachelor’s degree; University experience; knowledge of University academic policies and procedures.
• Ability to work independently and strong customer service experience.
• Experience working with diverse populations.

Applicant Instructions

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/Cover Letter section of your application:

• Resume/CV
• Cover Letter

Applications that are missing any of the required items may not move forward for consideration.  Additional uploaded documents not requested in the position announcement will not be reviewed.

FTE: 37.5 hours per week

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$17.57 - $28.96

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Durham