Student Services Coordinator

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement. 

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada’s Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

October 14, 2026 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

Please note: This is a casual part-time hourly position

About the Role: 

Reporting to the Manager, Health and Clinical Operations, the Student Services Coordinator will greet, gather and provide information including directing students and callers in a student centered empathetic, knowledgeable and courteous manner. The Student Service Coordinator acts as an initial point of service contact for students utilizing student wellness and accessibility services. The incumbent will assess the needs of students coming to seek help and manage the flow to respective services, ensuring students experience a helpful and timely response.   

The Student Services Coordinator will:  

• In a professional manner, interact, welcome and direct students considering their perspective and needs, acting as a liaison with Student Wellness and Accessibility services colleagues, ensuring students get connected to the right professional;  
• Ensure the safety and well-being of students, monitoring behaviours, preventing escalations calmly and responding to high-risk indicators using verbal de-escalations techniques;  
• Record and document details of interactions with students;  
• Utilize the SR Fax to download documents and accurately file them into the appropriate EMR charts, as well as managing patient referrals;  
• Handle scanning and processing of Release of Information requests, such as scanning  records that need to be sent to patients’ Family Physicians;  
• Triage student inquiries or refer them to the correct professional within the Student Wellness and Accessibility Centre;  
• Provide, coordinate and act as a focal point to the SWAC team including providing accurate information to all contacts and monitoring physician schedules for conflicts ensuring there is no interruption of service to students;  
• Maintain the front desk service procedure manual; 
• Communicate any details for students wishing to dispute their missed appointment fee;  
• Submit computer access requests, security codes, key transfers, office logistics setup and setting up appointments in EMR;  
• Develop, maintain and support a filing system for Student Wellness and Accessibility Centre services in keeping with PHIPA and FIPPA;  
• Arrange and attend meetings pertaining to formatted student services, book rooms and equipment, take notes, prepare formatted minutes in a timely fashion for the supervisors’ approval and circulate minutes to appropriate parties after meetings;  
• Compose and proof correspondence, including newsletters, flyers and emails;  
• Follow policies and procedures for dealing with confidential information respecting student privacy and yet ensuring that the right service is provided;  
• Support staff and students when needed to provide and liaise referrals within Brock or outside the community. 
  

Key Skills and Experience: 

• Social Services Worker Diploma;  
• Demonstrated front-line experience in a customer service role in a related field (e.g., health sciences, social work); 
• Knowledge of wellness and accessibility issues;  
• Knowledge and sensitivity to a range of medical issues and legal requirements for the provision of disability services;  
• Knowledge of characteristics of specific health and social concerns and disabilities particularly within the post-secondary context;  
• Solid computer competency including word processing, spreadsheet, database and web-based applications;  
• Strong document management, attention to detail, accuracy, and administrative skills;  
• Ability to operate efficiently and effectively in a fast-paced environment, switching constantly from task to task;  
• Ability to work independently to problem-solve customer requests;  
• Ability to de-escalate situations using empathetic listening and motivational interviewing skills;   
• Capacity to handle unexpected and potentially emergency/crisis situations in consultation with student life personnel;  
• Ability to conceptualize new ideas to help streamline procedures to ensure efficiencies.  

Preferred or Asset Skills:

• Medical Secretary certificate or experience.

Salary and Total Rewards:

• Job Grade I, Hourly Scale ($29.01-$46.42);
• Target Hiring Rate: $29.01*
• This is an ongoing casual position.

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.