Student Success Specialist

JOB SUMMARY

This entry-level position works with Hamline’s diverse undergraduate students to provide culturally competent holistic advising with the goal of student success. The Student Success Specialist works with students in one-on-one interactions to assist students with advising related tasks or to implement strategic interventions for success. This position works with students to foster engagement and connection to campus resources. Student Success Specialists at Hamline serve the larger institutional goals of retention, persistence, and academic and institutional belonging.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Academic Advising

• Advise students regarding academic and curricular requirements using a model of appreciative advising to assist students in identifying long term goals, resolve questions regarding degree progress/completion, major/minor/certificate programs, and act as a resource in resolving obstacles to student registration and graduation.

• Understand and communicate requirements and curricular policies and procedures surrounding academic progress and completion.

• Assist with Summer Orientation and Registration planning and implementation (materials development, student outreach, presentation of information, meeting with new transfer students, assisting new students in the registration process, post registration review for new first years).

• Present advising and curriculum related information to various campus constituencies (Hamline Plan presentations, orientation, Admissions events).

• Maintain highly detailed electronic notes pertaining to all student interactions.

• Coordinate various student outreach campaigns, such as program completion reminder, major declaration reminder, repeat First Year Seminar and First Year Writing reminders.

Instruction in transitional courses

• Develop and teach courses in the curriculum for incoming first-year students, as assigned by the Assistant Provost/Director of First Year Seminar. Teaching courses may include: Institute for Academic Success (summer bridge) and First-Year Seminar (including an Understanding the Liberal Arts Learning section).

• Assist with the assessment and enhancement/revision of curriculum across these (and other) courses.

Outreach and general support for students

• Serve as supplemental academic skills advisor to students in various cohorts– including students on academic probation, or in consultation with the Director of Student Success & Career Integration and relevant staff/faculty.

• Develop and maintain engagement with best practices in the field for working with historically underrepresented student populations.

• Oversee program content and student communication for the Piper Academic Community (PAC) academic support program and other initiatives for special populations. This includes maintaining the website content as well as general advising for up to 75 students.
   

Committee Attendance

• Serve on or in support of various campus committees, as needed and relevant, including Early Alert Committee, Student Progress Committee, etc. as part of the shared work of the CASA staff and in service to the institutional goals relative to enrollment.

Additional Responsibilities

• Participate in occasional presentations and trainings to various campus and external constituencies.

• Be familiar and comply with the Family Educational Rights and Privacy Act (FERPA) and exercise best practices with regard to the maintenance of confidential student information.

• All other duties as requested.
   

REPORTING RELATIONSHIPS

• This position reports to the Director of Student Success & Career Integration.
   

BUDGET MANAGEMENT RESPONSIBILITIES

• None.
   

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND KEY COMPETENCIES

• Must be self-motivated, highly organized, and able to manage work interruptions.

• Must be willing to take on challenges, perform well under pressure, and perform within specific and limited time and resource constraints.

• Understanding of educational development theory in higher education.

• Knowledgeable regarding best practices surrounding appreciative advising and student success, and/or able to research and develop scholarship-based approaches to our practices and policies.

• Ability to speak clearly and concisely, conveying complete information in a manner that others can understand, as well as ability to understand and interpret complex information from others.

• Ability to develop courses as related to CASA.

• Must be an effective educator, with experience working with students from historically underrepresented populations, with the ability to develop strong rapport with students across diverse backgrounds and needs.

• Be familiar and comply with the Family Educational Rights and Privacy Act (FERPA) and exercise best practices with regard to the maintenance of confidential student information.

• Working knowledge of or ability to learn Microsoft Office Suite, Google, Google Apps, EAB, and Workday Student.
   

MINIMUM EDUCATION/EXPERIENCE

• Master's degree from an accredited college or university.

• Two (2) years professional experience in any of the following:

  • teaching

  • advising

  • developing and facilitating orientation sessions, workshops, training sessions and other Academic Success related courses
     

PREFERRED EDUCATION/EXPERIENCE

• Five plus (5+) professional advising or teaching experience and pedagogical training.

• Two (2) years professional experience working with underserved students.
   

REQUIRED LICENSURE/CERTIFICATION/REGISTRATION

• None.
   

WORKING CONDITIONS / EQUIPMENT

Must be able to perform the following essential functions with or without a reasonable accommodation:

• Must be able to perform well under pressure as well as within specific and limited time and resource constraints.

• Must be able to work on a computer for extended periods of time.

• Must be able to perform tasks requiring intense concentration, and to switch rapidly between tasks.
   

ADDITIONAL INFORMATION

• This is a full time, 1.0 FTE, exempt position, 12 months a year.

• Occasional evening and weekends required as needed to teach various courses or to attend conference events or training sessions.

• Salary range for this position $45,000-$47,000
   

EEO/DIVERSITY STATEMENT

Hamline University will not tolerate discrimination, harassment, or retaliation based on race; color; religion; creed; sex; sexual orientation; gender expression; gender identity; national origin; marital status; familial status; status with regard to public assistance; service with a local human rights commission; disability; age; or protected veteran status in its employment and educational opportunities.  In addition, a romantic or physical relationship between a student and an employee who is not a student worker is prohibited.