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Mississauga, Ontario, Canada
Onsite
End-user Troubleshooting and Repair:
• Perform basic and moderately complex level one troubleshooting and repair activities for end-user devices such as desktops, laptops, mobile devices, desk phones, and printers. Install and troubleshoot end-user printers, ensuring that devices are properly functioning and meeting established customer service satisfaction levels.
Service Request Fulfillment:
• Fulfill service requests from end-users, including tasks such as granting network drive access, administration of distribution lists, creation/modification/disabling of accounts, and fulfilling software requests. Ensure that service requests are completed in a timely manner and according to established guidelines.
Documentation and Knowledge Management:
• Document processes, procedures, and Knowledge Base articles to maintain a repository of technical documentation and knowledge resources. This includes capturing troubleshooting steps, procedures, and best practices to facilitate knowledge sharing among team members and improve operational processes.
Team Collaboration and Support:
• Work in a large team environment, supporting and assisting peers. Direct unresolved issues to the next level of support personnel as needed. Identify and suggest possible improvements to procedures based on experience and feedback from end-users. Participate in the evaluation/implementation of ITIL best-practice operational processes to continuously improve service delivery.
Inventory Management:
• Maintain an inventory of installed hardware and software, ensuring accurate tracking of assets and software licenses for compliance and inventory management purposes.
Work Hours and On-call Support:
• Work primarily during established work hours between 6:00 AM CT and 6:00 PM CT. Be prepared for the possibility of rotating after-hours on-call support to address urgent issues outside of regular work hours.
By effectively managing these responsibilities, you can provide efficient and effective support to end-users, maintain accurate documentation and knowledge resources, collaborate with team members, and continuously improve operational processes in alignment with best practices.
Who We Need On Our Team
• You are currently enrolled in Computer Science, or Software Engineering, or equivalent program.
• You will complete at least one more semester of education following your internship and possess a GPA of 3.0 or higher
• Ability to lead and operate within an environment where change happens frequently
• Ability to forge, grow and maintain positive relationships
• Exemplify the Ideal Team Player – Hungry, Humble, Smart
• Highly developed interpersonal, communication, and organizational skills
• Sense of urgency and strong commitment to achieving goals
• Ability to work collaboratively with a positive attitude
• Residency, or a valid work permit which would allow you to work for Bird Construction or one of our wholly owned subsidiaries
• If you are selected for a role with client specific requirements, you may be required to successfully complete a pre-employment Medical and/or Alcohol & Drug testing.
• All applications must include a current transcript
This job's wages range from $24-$28 per hour based on experience and academics.
The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.
As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada’s skylines coast-to-coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.
A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.
We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.
Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.
We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.
Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.
At Bird, we value Diversity, Equity, and Inclusion (DE&I) and believe it is essential to our success. We will continue to listen, learn, and take action in our commitment to building progress in our organization, and the industry as a whole. Cultivating an environment where all employees feel included, seen, and have a sense of belonging is core to Bird’s culture. We commit to proactively employing a workforce that reflects the communities in which we work, fostering an environment of continuous learning, and never compromising on our values.