We use essential technologies to keep Swiftcruit secure and running. With your permission, we also use analytics and marketing technologies to understand usage and improve the product. You can change this anytime from Cookie Settings in the footer. Read our Cookie Policy.
Sub-Regional Head of Operational Excellence at rhe | Swiftcruit
Set up of the Sub-regional Operational Excellence structure of local responsible in collaboration with thr Regional Head of Operational Excellence and sub-regional CEO
Analyse the business and operational gaps before implementation of new IT systems. Ensure a seamless integration between system flows and operations processes before, during and after any roll-out
Ensure that data quality is measured on the sub-regional level, and communicate to the respective operational excellence country managers
Ensure the data quality issues are tackled by understanding the root causes and create the respective solutions such as training or other methods, to improve the quality
Manage the respective operational excellence country managers to run operational audit and error analysis to sort out operational issues and develop solutions
Oversee the adherence, optimization and documentation of operations and related processes in coordination with other matrix functions’ goals
Provide input regarding the creation of an operational KPI framework that evaluates operational efficiency, data quality and customer satisfaction (linked to operational processes and based on commercial team requirements) in collaboration with other team members
Evaluate the demand raised by the operational excellence country managers. Steer and channel valid demands to the OET platform on regional level for consideration and evaluation
Receive and decide on the assignation of resources to all process and operations applications changes, modifications on documentation, KPIs, etc
Consult with the Regional Head of Operational Excellence about (master) data standard, ensuring business needs are covered and oversee its implementation in process and organizational standards
Follow and utilize the regional auditing framework that regularly evaluates operational quality and customer satisfaction by checking documentation, data quality, operational compliance, etc.
Establish a framework to compare performance in the responsible countries to share best practices
Additional tasks / projects can be added in coordination with the respective Regional Head of Operational Excellence and the CEO
What You Bring:
Completed business, IT or engineering degree; Minimum 3 year experience as Operational Excellence manager, data quality manager, or minimum 3 years of operational and management experience in air & ocean freight forwarding with a strong quality management focus
Strong analytical skills are must
Structured thinking ability
Ability to see the bigger picture both from commercial/customer and operational/internal perspective
High degree of accountability, results driven mindset
Ability to align with stakeholders at all levels of the business and customer organizations
Capable of communicating and collaborating with people of different regional backgrounds and roles
Ability to perform under pressure and confidence to be performing strong
Professional use of English, other languages are a plus
