Subcontractor Manager
The Subcontractor Manager is responsible for building and maintaining a high-performing network of independent subcontractors and trade partners. This role focuses on the strategic recruitment, onboarding, development, and retention of qualified subcontractors to ensure operational capacity, market coverage, and exceptional service delivery. The Subcontractor Manager serves as the primary liaison between the company and its subcontractor network, driving strong partnerships while ensuring compliance with contractual requirements, quality standards, safety policies, and customer expectations.
Key Responsibilities
Subcontractor Recruitment & Network Development
- Develop and execute strategies to recruit, qualify, and onboard new subcontractors in alignment with organizational growth goals.
- Identify market opportunities and coverage gaps to ensure service capacity across operating regions.
- Build relationships with industry associations, trade organizations, and referral networks to source qualified trade partners.
- Evaluate subcontractor capabilities, certifications, licensing, insurance, and financial stability during the selection process.
Relationship Management
- Establish and maintain strong relationships with subcontractors to promote engagement, loyalty, and long-term partnerships.
- Serve as the primary point of contact for subcontractor inquiries, concerns, performance discussions, and contract negotiations.
- Conduct regular business reviews to discuss performance metrics, operational challenges, and improvement opportunities.
- Foster a positive subcontractor experience while ensuring alignment with company objectives and customer commitments.
Performance & Quality Management
- Monitor subcontractor performance through key performance indicators (KPIs) related to quality, productivity, customer satisfaction, responsiveness, and completion rates.
- Partner with operations teams to address service issues and implement corrective actions when necessary.
- Ensure subcontractors meet company standards for workmanship, professionalism, and customer experience.
- Develop improvement plans and ongoing training initiatives for subcontractors requiring performance enhancements.
Contract & Compliance Management
- Manage subcontractor agreements, pricing structures, service-level expectations, and renewal processes.
- Verify ongoing compliance with licensing, certifications, insurance requirements, background checks, and safety regulations.
- Ensure adherence to company policies, contractual obligations, and applicable regulations.
- Maintain accurate records and documentation for all subcontractor partners.
Financial & Operational Support
- Collaborate with procurement, finance, and operations teams to negotiate competitive pricing and optimize service costs.
- Monitor subcontractor utilization, capacity planning, and geographic coverage to support business demands.
- Analyze subcontractor performance and market trends to improve efficiency, scalability, and profitability.
- Support operational initiatives that enhance field performance, service quality, and customer satisfaction.
Qualifications
Required
- Bachelor's degree in Business, Operations Management, Supply Chain Management, or related field; equivalent experience considered.
- 5+ years of experience in subcontractor management, vendor management, or a related discipline.
- Experience recruiting, negotiating with, and managing third-party service providers or trade partners.
- Strong understanding of contract administration, service-level agreements (SLAs), and compliance requirements.
- Excellent relationship-building, communication, and negotiation skills.
Preferred
- Experience in security systems, low-voltage installation, construction, telecommunications, home services, or related field service industries.
- Knowledge of contractor licensing, insurance requirements, and field safety standards.
- Experience managing geographically dispersed subcontractor networks.
Key Competencies
- Strategic Relationship Management
- Vendor Recruitment and Development
- Negotiation and Influence
- Performance Management
- Operational Planning
- Problem Solving and Decision Making
- Financial Acumen
- Customer Focus
- Compliance and Risk Management
- Communication and Collaboration
Success Measures
- Growth and retention of qualified subcontractor network.
- Service capacity and geographic coverage targets achieved.
- Subcontractor quality and customer satisfaction scores.
- On-time completion and service delivery performance.
- Compliance with contractual, licensing, and safety requirements.
- Cost-effectiveness and pricing competitiveness of subcontractor services.
- Strong subcontractor engagement and partnership satisfaction.
Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.
