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Chennai Corporation, Tamil Nadu, India
Hybrid
Subject Matter Expert – Data Curation (CSD)
Are you passionate about improving data quality and ensuring trusted research records are accurate, complete, and easy to discover?
Do you enjoy solving complex metadata, citation-linking, and content-curation challenges while working with cross-functional teams and technical tools?
About Our Team
The Customer Service Desk (CSD) function is part of Elsevier’s WDOT (WORKs Domain Operations Team) within the Research Data Platform (RDP) organization. CSD reviews and resolves valid content-related requests for Scopus, including missing content, metadata corrections, citation-link corrections, and retractions. The team ensures records are complete, accurate, and correctly linked. Operating through a two-tier support model (1LS/2LS), CSD works with content suppliers, Publisher Relations (PRM), Supplier Operations Manager (SOM), and Elsevier’s OpsBank technical teams to maintain trusted Scopus records for the global research community.
About the role
As a Subject Matter Expert – Data Curation, you will provide deep technical expertise to resolve valid content-related requests impacting Scopus, including missing content, metadata corrections, citation-link corrections, and retractions. You will act as the 2LS expert and escalation point for complex curation cases, serving as the key authority on OpsBankII, the Bulk Correction Portal, and BACCS tools used to correct records. You will ensure each case is curated accurately and within SLA, improve correction and curation processes, and strengthen the wider CSD/WDOT team’s data-curation capability through documentation and mentoring.
Responsibilities
Requirements:
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for You
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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