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Dallas, Texas, United States
Onsite
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Job Summary
Supervises a small to medium sized operational unit of non-exempt employees. The functional activities are somewhat complex and have moderate impact on overall operations. This level supervises employees in clerical, administrative, trade, or technical functions that provide services to persons inside or outside the organization. The substance of the positions is non-routine and is semi-skilled or skilled in nature and has a direct impact on the work, office operations, projects, or programs of others in the organization. Supervises the daily operation of clerical/administrative or installation/maintenance crews. Work time will be spent performing the type of work supervised
Job Description
Overview
The Animal Services Supervisor leads, supervises, and oversees the daily operations of the animal shelters and its working personnel.
Essential Functions
1 Supervises, oversees, leads, and monitors the daily shelter operations for the City; monitors full and part time staff, delegates assignments, provides performance evaluations, enforces regulations an policies, and provides training and education for staff; manages animal handling and adoption procedures.
2 Creates, develops, and implements schedules, assignments, and work flows; ensures all appropriate areas are covered and objectives defined; ensures all work is completed in a timely and efficient manner.
3 Inspects and reviews work for quality and adherence to standards and policies; finds, recommends, and implements methods and procedures to improve production or effectiveness.
4 Hears and resolves minor complaints from employees and escalates issues to higher level staff when needed; manages animal flow and care throughout the facilities and tracks capacity standards for shelter.
5 Conducts investigations and generates reports on cases involving suspected animal cruelty, at-large animals, noise complaints, animal-on-animal attacks, and animal bite-to-human cases.
6 Captures and impounds stray animals; issues citations to persons violating the City Code; prepares cases to be presented in court; testifies as a witness in court to observed violations.
7 Processes dangerous dog and animal cruelty cases by gathering needed information and filing warrants to begin the process for formal legal hearings.
8 Educates the public on standards of care and the benefits of spay or neuter and microchip services; educates public on city ordinances as it may pertain to their situation.
9 Maintains records and completed activity; completes citation paperwork, violation notices, owner surrender forms, and bite reports; reports on feels operation statistics and coordinates with Management to develop new or updated operational procedures.
10 Performs any and all other work as needed or assigned.
Knowledge and Skills
1 Knowledge of city ordinances and state laws relating to animal control.
2 Knowledge of departmental practices, supervision of personnel, and operational efficiencies.
3 Knowledge of city ordinances and state laws relating to animal control and management.
4 Knowledge of various breeds of dogs, other animals, and animal behavior.
5 Ability to delegate work assignments and provide supervision and leadership.
6 Ability to prepare and serve court citations, warnings, and other records and forms.
7 Ability to direct the work of others.
8 Communicating effectively verbally and in writing.
9 Establishing and maintaining effective working relationships.
MINIMUM QUALIFICATIONS:
EDUCATION
EXPERIENCE
AND
EQUIVALENCIES
LICENSES AND CERTIFICATIONS
OTHER REQUIREMENTS
Departmental Note: The Pet Support Supervisor is responsible for overseeing the triage and impoundment of animals entering the shelter and for supporting community members seeking assistance with pets. This is a customer-service–focused role that works with people in sensitive situations, while making safe, policy-aligned intake decisions that are clearly and accurately documented. The position requires strong computer use for case documentation and communication, attention to detail, animal-handling skills, and the ability to work in a fast-paced environment with compassion and professionalism.
Salary Range
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer.