Supervisor, Building Systems & Security Technology (Baton Rouge, LA)

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us.

Residency in or relocation to Louisiana is preferred for all positions.

POSITION PURPOSE

The Supervisor, Building Systems & Security Technology provides leadership, technical oversight, and system administration for enterprise building systems, physical security technologies, and administrative services platforms across multiple locations. This role is responsible for ensuring the reliability, integration, governance, and performance of systems including building automation systems such as HVAC and other operational technology environments, physical security systems such as access control, video surveillance, and Security Operations Center platforms, as well as enterprise systems including the Integrated Workplace Management System (IWMS) and physical security incident reporting systems. The position supervises personnel supporting access control and security systems while establishing standards, maintaining system configurations, and ensuring data integrity, access governance, and compliance across platforms. This role partners closely with Information Technology, Facilities, and business stakeholders to ensure alignment, system interoperability, and operational effectiveness. The position provides technical governance and coordination of system-related activities. Accountable for complying with all laws and regulations associated with duties and responsibilities.

How You Contribute to the Company's Mission in This Role:

• Supervises and directs the daily work activities of assigned staff, including workload assignment, prioritization, and performance management

• Provides oversight of the performance, availability, and reliability of enterprise systems supporting Administrative Services operations across multiple locations

• Establishes and enforces system standards, configuration controls, and governance processes to ensure consistency, security, and compliance across all supported platforms

• Oversees identity and access management processes, including provisioning, role-based access control, and access governance across enterprise systems

• Administers and maintains system configurations, user access, roles, permissions, and data integrity across assigned platforms

• Provides technical governance and oversight of building and operational systems, coordinating maintenance, repair, and operational activities through Facilities personnel and vendors

• Oversees the administration and continuous improvement of enterprise platforms including the Integrated Workplace Management System and incident reporting systems, ensuring accuracy, functionality, and alignment with operational and compliance requirements

• Serves as an escalation point for complex system, integration, and performance issues, coordinating resolution across Information Technology, Facilities, vendors, and other stakeholders

• Oversees system lifecycle activities, including upgrades, enhancements, and integrations, ensuring alignment with organizational standards and technology strategy

• Coordinates system-related initiatives and directs vendors and contractors to ensure work is completed in accordance with scope, timelines, and performance expectations

• Partners with IT, Facilities, and other business stakeholders to ensure system integration, interoperability, and alignment with operational needs

• Identifies opportunities to improve system performance, automation, and operational efficiency and supports development of standards, policies, and long-term technology plans

• Ensures adherence to internal policies, regulatory requirements, and audit standards, supporting documentation, reporting, and audit readiness

• Communicates system status, risks, and initiatives to leadership and stakeholders and ensures alignment with business objectives

• Performs other job-related duties within scope of responsibility as assigned

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business, Information Systems, Computer Science, Facilities Management, or related field required.

• Four years of related experience can be used in lieu of a degree.

• 4 years of experience in physical security technology, building systems, facilities systems, or related IT or security functions required

• Experience supporting enterprise access control, video systems, building automation systems, and/or identity and access management operations required

• Experience leading projects or directing work of others required.

• Strong leadership and team coordination skills with the ability to manage technical and operational staff

• Ability to translate complex technical concepts into clear, business-friendly communication

• Strong understanding of identity and access management principles and governance practices

• Working knowledge of building automation systems, HVAC controls, and operational technology environments

• Strong analytical and problem-solving skills with ability to manage competing priorities

• Proficiency in Microsoft Office applications and system reporting tools required

• Demonstrated ability to analyze and resolve complex system issues through coordination and escalation

• Ability to establish processes, standards, and controls across multiple systems and sites

• General working knowledge of building controls, energy management systems, and automation technologies sufficient to oversee technical operations and vendor activities

PREFERRED QUALIFICATIONS

• Experience working with enterprise platforms, system integrations, and vendors preferred

• Experience in regulated environments and audit and compliance processes preferred

Additional Accountabilities and Essential Functions
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

• Perform other job-related duties as assigned, within your scope of responsibilities.

• Job duties are typically performed in a normal and clean office environment with normal noise levels; however, periodic field activities outside of an office environment are required.

• Work is predominately done while standing, walking or sitting, but may require lifting >50lbs climbing, and may require after hours call outs.

• The ability to comprehend, document, calculate, visualize, and analyze are required.

• May be required to respond outside normal business hours, including urgent incidents, emerging threats, and executive protection needs.

An Equal Opportunity Employer

All internal employees please apply through Workday Careers.

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account. 

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.

In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free. 

We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.