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Vancouver, British Columbia, Canada
Onsite
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Holman is looking for a Supervisor to join their Accounting Department in Vancouver, WA!
Job Responsibilities:
Lead, coach, and develop a team responsible for high-volume operational workflows, ensuring accuracy, timeliness, and overall operational excellence.
Own day-to-day execution against established service levels (SLAs), throughput targets, backlog goals, and quality expectations; monitor performance and take corrective action when metrics fall outside expectations.
Monitor operational metrics including workload volume, SLA performance, throughput, quality indicators, backlog aging, and productivity trends. Use data to drive staffing, coaching, prioritization, and escalation decisions.
Oversee and review team output to ensure work is completed accurately and in compliance with company policies, internal controls, and applicable standards.
Conduct regular reviews and quality checks of team deliverables to ensure completeness, consistency, and adherence to expectations.
Own and maintain process governance, including the development and ongoing enhancement of standard operating procedures (SOPs), documentation, and training materials.
Monitor team workflows and service channels to ensure timely, professional communication and effective escalation management.
Serve as a subject matter expert and primary escalation point for complex issues, policy interpretation, and exceptions requiring sound judgment.
Support and drive continuous improvement initiatives to enhance efficiency, quality, and consistency across processes and workflows.
Collaborate with leadership and cross-functional partners to assess workload, optimize resources, and implement process improvements.
Perform core supervisory responsibilities, including performance management, coaching and development, employee
relations actions, and recognition efforts.
Participate in talent acquisition activities, including interviewing and providing hiring recommendations.
Manage team operations, including scheduling, timecard review, attendance, and time-off approvals in alignment with
company policies.
Foster a culture of accountability, professionalism, collaboration, and strong customer service.
Lead by example, demonstrating leadership presence, ownership, and a commitment to team and organizational success.
Perform additional duties and special projects as assigned.
Qualifications:
3-5 years’ experience in the related area as an individual contributor; prior supervisory experience preferred
Bachelor’s degree preferred but not required.
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio,
SharePoint etc.)
Excellent organizational skills and attention to detail
Excellent time management skills, with a proven ability to meet deadlines
#LI-SS3
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $83,570.00 - $119,085.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.Artificial Intelligence Statement
We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:
Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
Misrepresent or embellish qualifications, skills, or experience
Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)
Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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