Position Summary
- Under the direction of the Practice Manager, Physician, and/or Service Line Director, the Supervisor, Certified Medical Assistant provides day-to-day leadership and supervision of the clinical support staff within the practice
- The position is responsible for coordinating Certified Medical Assistant (CMA) workflow, staffing, performance, training, onboarding, competency, and clinical operations to ensure safe, efficient, high-quality patient care
- The Supervisor serves as the clinical point person for CMA staff and is responsible for maintaining consistent clinical workflows, reinforcing practice policies and Valley standards, supporting quality initiatives, identifying operational and performance concerns, and communicating issues and recommendations to the Practice Manager and providers
- The position provides hands-on clinical support as needed while maintaining oversight of CMA responsibilities, workflow, patient care processes, supplies, clinical equipment, and required documentation
- The Supervisor is expected to create and maintain a high-functioning clinical team and promote accountability, professionalism, patient satisfaction, and continuous improvement
Education
- Associate's degree in a healthcare-related field preferred
- Completion of a formal Medical Assistant program recognized by the State of New Jersey required.
- Current and valid certification as a Certified Medical Assistant or Registered Medical Assistant recognized by the Board of Examiners, such as American Medical Technologists (AMT), American Association of Medical Assistants (AAMA), or National Center for Competency Testing (NCCT), required
Experience
- Minimum of three (3) years of Medical Assistant experience in a physician office, clinic, or outpatient setting preferred
- Demonstrated clinical proficiency and knowledge of medical practice operations required
- Previous supervisory, lead, mentoring, training, or demonstrated leadership experience preferred
Skills
- Strong clinical knowledge and demonstrated competency in Medical Assistant functions.
- Demonstrated ability to lead, supervise, coach, mentor, and develop clinical staff.
- Strong critical thinking, independent problem-solving, decision-making, prioritization, and time-management skills.
- Ability to assess workflow and identify opportunities to improve clinical operations and patient care.
- Strong oral, written, and presentation communication skills.
- Ability to communicate expectations clearly and hold staff accountable for performance and compliance.
- Ability to manage multiple priorities while maintaining accuracy and composure.
- Understanding of medical practice operations, EMR systems, clinical workflows, and quality requirements.
- Strong orientation toward high-quality, cost-effective, comprehensive patient care.
- Ability to establish and maintain effective working relationships with staff, providers, Practice Managers, and other departments.
- Ability to respond appropriately to urgent and emergent situations.
- BLS certification required
- Demonstrates behavior consistent with Valley Health System Behavioral Standards and Valley Physician Services Mission and Vision.
- Ability to maintain confidentiality of patient, employee, financial, and organizational information.
- Ability to represent Valley positively and support patient/customer satisfaction and organizational goals.
Job Location
Paramus 140 E Ridgewood Ave
Shift
Day (United States of America)
Benefits
- Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
- Group Term Life Insurance and AD&D(Full Time Employees)
- Flexible Spending Accounts and Commuter Benefit Plans
- Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
- 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
- Retirement Plan
- Tuition Assistance
- Employee Assistance Program (EAP)
- Valley Health LifeStyles Fitness Center Membership Discount
- Day Care Discounts for Various Daycare Facilities
Salary
Joining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.
Pay Range: $25.37 - $31.71 (per hour)



EEO Statement
Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.
