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Euless, Texas, United States
Remote only
About the Role
The Patient and Partner Care experience is an essential part of our mission to build the pharmacy of the future. Our Call Center and Clinical teams go above and beyond for our patients and partners by combining the friendliness of your neighborhood pharmacy with the speed of a fast-moving startup. We believe in changing the traditional pharmacy model for the better to provide a five-star experience.
The Care Supervisor, Programs will lead key initiatives and programs aimed at positioning the pharmacy as an industry leader in patient experience, clinical services and overall care. This role includes cultivating and sustaining robust relationships with external partners, resolving intricate cases, and overseeing agents in pharmacy operations. The Care Supervisor, Programs will also serve as a point of contact for escalated issues from patients, providers, or partners and deliver exceptional customer service via phone, text, chat, and email. Further responsibilities include ensuring streamlined, compliant, and superior operations and propelling continuous improvement initiatives alongside stakeholders. The ideal candidate will possess a strong clinical background to support Specialty and Specialty-Lite programs, as well as manufacturer partnerships, exemplary leadership skills, and a dedication to enhancing patient care.
This role requires strong ownership and accountability for team execution and performance outcomes. The ideal candidate excels in project management, driving program roadmaps, tracking milestones, and measuring success. They are skilled at aligning cross-functional teams and managing stakeholders to meet objectives.
Effective communication, data-driven decision-making, and pharmacy systems proficiency are key. A solid understanding of regulatory compliance, along with the ability to identify risks and implement mitigation strategies, is essential for successful program delivery.
Accelerate Your Career as You
A Bit About You
Minimum Qualifications:
Preferred Qualifications:
Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.
Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.
Salary Range: $128,000 - $160,000
Commission Eligible: No
Travel: No
Location Requirement: Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin.
Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, Fuze Health, LetsGetChecked, and Fuze Care Services can not take over, transfer, or sponsor any visa type at this time.
Benefits:Fuze Health Benefits Site
The application deadline is October 31, 2026. This application deadline may be extended based on business needs.
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Equal Opportunity Employer
Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at talent@fuzehealth.com.
Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.
Use of Automated Decision Tools
Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us at talent@fuzehealth.com.
Privacy Notice
To learn about Fuze Health’s privacy practices, including compliance with applicable privacy laws, please read our Privacy Notice for Job Applicants.
