Supervisor - Maintenance

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Wade - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees.   At Whe Wade, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you’ll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.   Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Wade. Take the first step towards a rewarding career by applying today.   At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.

What you will have an opportunity to do:

We are looking for a someone with a strong background in hotel/resort maintenance, has a passion for providing customer service, is highly motivated, and detail oriented to join our team as a Maintenance Engineering Supervisor.  This individual assists with providing oversight of the maintenance department and is responsible for ensuring the working order of all mechanical equipment as well as repair and maintenance of the property. The primary focus is on engineering operations, including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance, and asset protection. This person will organize staff and contractors, and oversee the completion of the maintenance needs.  You will be working closely with different members of our team, so you will need to be quick on your feet and have an engaging attitude.

If you have experience in leading a Maintenance program and team, enjoy making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! 

Your role:

• Responds to guest’s maintenance requests and questions and resolves their need efficiently.
• Responsible for the hiring of new employees and recommends promotions in Property Operations.
• Responsible for training, motivating and supporting subordinate staff to ensure quality service.
• Counsels, coaches, disciplines, and documents performance of staff.
• Recognizes and rewards superior performance.
• Directs and supervises the staff in Property Operations.
• Sets work schedules for staff according to skill and workload level.
• Organizes and participates in meetings and maintains records and data pertaining to Property Operations.
• Participates in the development and monitoring of budget analysis and capital plans.
• Develops and monitors engineering supplies, parts, inventories, and administers the purchase order system.
• Coordinates with outside contractors.
• Responsible for correct use of office equipment, EMS systems and Life Safety Systems, (training will be provided).

What are we looking for?

• Someone with Vocational or technical training preferred.
• Someone with two years’ experience in a similar position in the hospitality industry.
• Previous supervisory experience.
• Ability to read and interpret HVAC, electrical, mechanical, and plumbing blueprints.
• Ability to use hand tools and power tools.
• Universal refrigerant license.
• Ability to read wire and schematic diagrams.
• Ability to properly use an electrical meter.
• Ability to walk, stand, reach, crouch, bend, push/pull throughout duration of shift.
• Ability to lift up to 50 lbs.

Compensation:

$57.65

-

$57.65

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.