The Supervisor, Nutrition/Food Services is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner. Supervises the functions of food production for the patients and cash operations, as well as tray preparation for patients. Spends 50% of the time supervising employees. Ensures high quality output and services, the efficient use of resources, and a safe work environment that meets all government and regulatory guidelines.
Departmental Specific Summary
Essential Duties
- Ensures all staff consistently completes assigned work on time while meeting quality, safety, and regulatory standards.
- Checks and monitors patient tray preparation and accuracy.
- Handles customer service inquiries and problems in person or via telephone, recording recurring problem areas and communicating to dietitian or leadership as appropriate.
- Assist FSW/Diet Aide in delivering patient meals. Audits tray accuracy.
- Ensures customer satisfaction scores meet or exceed standards by doing patient surveys.
- Assists with catering events PRN.
- Notifies Registered Dietitian of any patient complaints and or concerns.
- Maintains closing and monthly temperature logs. Organizes monthly reports.
- Performs all other duties as related or assigned.
Qualifications
- Req High school or equivalent
- Pref Associate's degree Degree in Food Management or related field. *Active involvement with professional food service organization preferred
- Req 5 years Experience in various aspects of food service with increasing levels of responsibility.
- Req 3 years Experience supervising in an institutional food service operation.
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
- Pref Certified Food Handler Certificate or equivalent ServSafe Certificate.
USC Norris Comprehensive Cancer Center and Hospital delivers exceptional, personalized care in 14 key areas of cancer treatment: breast cancer, cancerous brain tumors, gastrointestinal cancer, genetic counseling, gynecologic cancers, head and neck cancers, hematology, lung cancer, melanoma, neuro-oncology, radiation oncology, sarcoma, skin cancer and urologic oncology. The 60-bed hospital is an integral part of our academic medical center. Using a multidisciplinary team approach, the world-renowned physicians and scientists of USC Norris treat and prevent cancer by developing new therapies, enhancing existing treatments and providing personalized, precision care that is the most advanced available. Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.
The hourly rate range for this position is $26.00 - $41.28.
When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience,
education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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