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United States
Remote only
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Supervisor Operations based in the United States.
In this full-time, remote leadership role, you will oversee business process outsourcing (BPO) operations, ensuring efficient service delivery and strong customer relationships. You will manage account activities and Statements of Work (SOWs), coordinate team resources, and guide employees in resolving day-to-day challenges. Working closely with customers and senior leadership, you will support operational performance, quality standards, and business growth. The position combines people management, administrative oversight, and hands-on operational support in a fast-paced environment. Occasional travel to the site in Salem, Virginia, may be required.
Oversee overall account management activities and ensure compliance with contractual and Statement of Work (SOW) responsibilities.
Plan, coordinate, and supervise program employees, including assigning work according to schedules and estimating staffing requirements.
Provide guidance and direction to team members, helping resolve daily operational issues while maintaining effective communication with customers and senior operations leadership.
Ensure employees understand organizational procedures, policies, rules, and regulations, while supporting their professional development through ongoing training and coaching.
Manage key employee lifecycle activities, including SOW renewals and terminations, recruitment, onboarding, and annual performance reviews.
Prepare and oversee monthly quality reports, validate billing, coordinate quarterly business reviews, and contribute to business development activities.
Approve weekend and overtime work when required, maintain monthly documentation, and monitor operational metrics.
Support daily operations, including price quotations, order entry and acknowledgments, order updates, pricing, material requests, customer-specific reports, meetings, and case management through Salesforce.
Provide ongoing operational support to team members and ensure timely communication of important updates.
At least 5 years of experience in operations and people management; previous staffing industry experience is preferred.
High school diploma required; a bachelor's degree is preferred.
Strong computer literacy, particularly with Microsoft Office applications, including Word, Excel, Outlook, and SharePoint. Advanced Excel skills are essential.
Experience with SAP and Salesforce is preferred.
Strong organizational, customer service, and project management skills, with an understanding of data collection practices.
Ability to prioritize competing demands, make timely decisions, and work effectively under pressure and tight deadlines.
Strong communication, problem-solving, and team leadership abilities.
Willingness and ability to travel occasionally to the site in Salem, Virginia, as business needs require.
Annual base salary ranging from $61,575 to $82,100, depending on experience and geographic location.
Comprehensive total compensation package, including benefits applicable to the position.
Benefits designed to support employees' overall professional and personal well-being.
Full-time remote work arrangement within the United States.
Opportunities for professional development and continued growth.