Supervisor, Production Support (T & I) (Telework/Hybrid)

Position Title:

Supervisor, Production Support (T & I) (Telework/Hybrid)

Status of Employment:

Permanent

Position Language Requirement:

English, French

Language Skills:

English (Reading - B - Intermediate), English (Speaking - B - Intermediate), English (Writing - B - Intermediate), French (Reading - C - Advanced), French (Speaking - C - Advanced), French (Writing - C - Advanced)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. 
 
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:

2026-07-14 11:59 PM

Behind the scenes, but ahead of the curve: help us develop the next-generation public service media organization.

Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology and infrastructure. We are the people that make stuff work. We make connections between media content, systems, people and places. We are the space in between.

A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology — not just in Canada but around the world. Today, we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force, and we are the team making it happen.

This is a hybrid role with a mix of in-office and remote work. Work arrangements will be discussed with the hiring managers per departmental guidelines.

Your Role

Reporting to the Director, Montreal Infrastructure Solutions, you’ll support the Technology Support team for the Montreal Production division and serve as spokesperson and contact for the support team covering News, Radio and General Television at Maison de Radio-Canada and Grandé Studio.

In this front-facing role, you’ll be the leader and primary support resource for teams and partners. You’ll be expected to sustain operational excellence by being there for employees, providing direct guidance and immediately co-ordinating operational support.

This is a hybrid position with a mix of in-office and remote work, but some on-site presence is required. Work arrangements will be discussed with hiring managers per departmental guidelines.

Key Tasks

• Be present on the ground for the team by providing direct guidance and necessary support on a day-to-day basis.
• Promote a healthy work environment and ensure compliance with employee health and safety standards.
• Oversee the work done by technicians and supervising technicians in Montreal, including support at Maison de Radio‑Canada, Grandé Studio or outside events.
• Supervise employee logistics such as returns to work, absences and schedule management:
  • Allocate staff so that productions are adequately supported.
  • Assign employees to various tasks and manage priorities.
  • Allocate staff to ensure both preventive and corrective maintenance needs are met.
• Be the primary point of contact and first responder immediately supporting the team and co-ordinating communications during major outages.
• Co-ordinate troubleshooting and problem-solving by documenting issues and solutions.
• Give an opinion on team members’ individual performance and recommend improvements.
• Define training needs and maintain a continuing education calendar throughout the year.
• Support the completion of multiple projects originating from maintenance, engineering and production.
• Attend production and engineering project meetings to develop the necessary support plans and ensure resource alignment.
• Assist the Director in meeting the division’s needs and requirements and achieving objectives.
• Collaborate with managers to analyze and optimize support processes on an ongoing basis.
• Help determine the appropriate technical solutions to meet the needs of partners, projects and team members.
• Take part in reviewing the Business Continuity Plan (BCP) and deploying resiliency tests.

What You Bring

• University degree or college diploma, preferably in communications, technology or television broadcasting.
• At least three years’ relevant experience.
• Strong verbal and written communication skills.
• Excellent knowledge of French.
• Jira platform knowledge is an asset.
• Vimbiz platform knowledge is an asset.
• Knowledge of television broadcasting is essential.
• Leadership experience.
• Management experience in a unionized environment.
• Ability to work a primarily daytime schedule but remain available 24/7.
• Availability to work on call outside regular business hours.

Other Knowledge

• Excellent team player with strong interpersonal skills.
• Organized and self-motivated.
• Ability to collaborate with other business areas in a stressful environment.
• Sound judgment and the ability to work independently and take initiative.
• Strong time management skills.
• Functional bilingualism (French/English) is a major asset.

Candidates may be subject to skills and knowledge testing.
 

We thank all applicants for their interest, but only candidates selected for an interview will be contacted.

As part of our recruitment process, candidates who advance to the next

step will be asked to complete a background check. This includes:  

• A mandatory Criminal record check. 

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to recruitment@cbc.ca.
 
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.

Primary Location:

1000, Rue Papineau, Montreal, Quebec, H2K 0C2

Number of Openings:

1

Work Schedule:

Full time