We are recruiting for a mission-driven Supervisor, Revenue Cycle to join our team!
We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey.
Our Values
Respect | Belonging | Accountability | Transparency
Department
HB & PB Coding Services
Job SummaryThis role oversees the daily operations of departmental activities relating to registration work queues, charge entry/corrections and departmental support functions. Successful oversight will result in accurate and timely entry of coverages, charges and scanning of documents. This role requires a thorough knowledge of insurance rules and regulations, policies and procedures as they impact the billing cycle. The function of this position is responsible to develop, plan, organize and implement current and future strategies to improve cash flow and manage operational functions. This position will work with the leaders of Patient Access to improve frontend revenue cycle performance and ensure all departmental functions are completed in a timely and accurate manner, safeguarding the revenue integrity of the coverages, charges and scanning of documents. Individuals in this role are expected to prepare revenue cycle financial analysis, monitor and assess metrics in order to refine processes to improve efficiencies, guide team towards priorities, create written processes and train others in implementing a cross functional team. This role requires that the supervisor be analytical, attentive, supportive, and prepared to act as a resource to staff.
Under minimum supervision this position supervises hospital and physician employees responsible for providing customer service, billing functions, denial management and reimbursement analysis. Recognize trends and other areas of focus; and assist in development and implementation of action plans to increase collections and monitor performance standards. This position requires the ability to identify and resolve concerns regarding claims edits, billing issues, and reimbursement. Develops and implements training materials for unit processes.
Essential Functions:
- Manages, coordinates, and delegates the activities of employees assigned to their responsible unit. Utilizes software applications and information systems to perform and oversee work processes. Meets all established deadlines. Demonstrates working knowledge of information systems and their capabilities to effectively and efficiently reconcile accounts. (15%)
- Submits documentation or input on unit/departmental needs, procedures, processes, and training. Establishes consistent methods for reviewing the quality/quantity of employees’ work. Performs and documents audits of individual employee work. Conducts regular unit meetings and individual 1:1s with direct reports. Utilizes multiple sources as a means of communication. Provides guidance and support to direct reports. (15%)
- Meet, monitor and trend key performance indicators (KPI). (10%)
- Identify problems and opportunities for improvement; develop appropriate solutions by involving others in the resolution and implementation process. (10%)
- Recognize training and unit development needs of direct reports and ensures appropriate training is provided. (10%)
- Maintains employee documentation regarding attendance, performance, and counseling. Follows Denver Health and Hospital Authority (and/or Career Service Authority) guidelines. Addresses and handles complaints, conflicts, grievances, and resolutions in a professional and timely manner. (10%)
- Promotes positive interpersonal (customer) relationships with fellow employees, physicians, patients and visitors. Treats these individuals with courtesy, dignity, empathy and respect; consistently displays courteous and respectful verbal and non-verbal communications. (10%)
- Conducts all performance evaluations on time annually. Coaching each direct report throughout the year to set specific professional, personal and behavioral goals. (10%)
- Initiates formal/informal activities with direct reports to develop departmental cohesion and collegiality. (10%)
Education:
- Bachelor's Degree Required
Work Experience:
- Five years’ experience with patient financial services (patient billing, cash applications, customer service, collections/negotiations and/or follow-up) in a hospital/medical office setting Required
Licenses:
Knowledge, Skills and Abilities:
- Excellent communication and customer service skills.
- Ability to solve problems and react quickly to urgent situations.
- Knowledge and understanding of insurance benefit plans and explanation of benefits.
- Current knowledge of regulatory requirements and codes.
- Identifying operational issues and suggesting possible improvements.
- Ability to uphold departmental productivity and quality standards.
- Strong written and verbal communication skills, critical and analytical thinking, organization and problem solving skills.
- Ability to prioritize work activities and delegate tasks. Easily adapt to change. Ability to utilize various software applications and information systems to perform work processes
- Working knowledge of various billing/collections systems (Epic preferred).
- Working knowledge of various imaging systems.
- Working knowledge of Payer Websites.
- Knowledge of insurance verification systems.
- Proficiency in Microsoft Office Suite.
- Ability to type 35 words per minute (WPM) required
Shift
Work Type
Regular
Salary
$70,200.00 - $105,300.00 / yr
Benefits
At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.
Here is a small list of our benefit programs:
- Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
- 100% paid parental leave up to 6 weeks
- Immediate eligibility for retirement plans with employer contribution up to 9.5%
- Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
- Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
- Free RTD EcoPass (public transportation)
- Childcare discount programs & exclusive perks on large brands, travel, and more
- Tuition reimbursement & assistance
- Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
- Professional clinical advancement program & shared governance
- Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
- National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
About Denver Health
Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.
As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.
