REQ12708 Supervisor, Security Control Room (Open)
POSITION SUMMARY:
Reporting to Manager, Security Systems, the Supervisor, Security Control Room is responsible for monitoring all non-gaming related operational functions of the security department and other areas to ensure a safe, secure and comfortable environment within property is maintained.
PRIMARY RESPONSIBILITIES:
- Observes and monitors persons on premises using CCTV camera system, respond to persons behaving suspiciously or unlawfully and report security breaches
- Allocates resources and tasks by responding, in a timely manner, to telephone/radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information
- Acknowledges, responds and records all alarms within appropriate time frame
- Maintains Security Access System
- Monitors and coordinates communications during emergencies
- Maintains and monitors radios and equipment
- Provides assistance and information to security operations
- Assists in training of new Control Room Officers
- Performs additional tasks as required including the functions of a Security, Staff Entry and Loading Dock Officer
- Performs administrative tasks including reports and compilation of statistics
- Adheres to and exhibit pro-active leadership in accordance with MELCO's Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and for the working environment
- Adheres to and exhibits pro-active leadership in accordance with all established policies and procedures within the department and company
- Adheres to and exhibits pro-active leadership in accordance with MELCO's Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behaviour, and a workplace culture of equity and diversity is fostered
- Adheres to MELCO’s health and safety requirements
- Actively participates in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued
- Monitors Retailers and Hotel environs as directed
- Adheres to all company policies and procedures
- Reports accidents, injuries and unsafe work conditions to superiors and relevant departments
- Performs other reasonable job duties as assigned by superiors from time to time
KEY PERFORMANCE INDICATORS:
- Achievement of KPO’s and implementation of strategies as identified in the Business Plan
- Department and company policies and procedures are adhered to
- Performance and succession criteria are met
- Collection, recording, analyzing and reporting information
- Planning and organizing activities
- CCTV monitoring of Retailers and Hotel
- Completion of tasks in a timely manner
QUALIFICATIONS:
Experience
- Minimum of 2 year with Casino Security experience
- Verbal Greek and English is essential
- Competent use of Microsoft Suite of products and keyboard skills
- Experience with security access control systems
- Experience with Photo ID applications favourable
Education
- High School Graduate
- Security Certifications will be considered as an advantage
Skills / Competencies
- High level of integrity
- Ability to demonstrate discretion and confidentiality
- Good organisational skills
- Capacity to withstand shift work and rotating shifts
- Greek and English language – both written and spoken
- Computer Literate
- Attention to detail
PERSONAL COMPETENCIES:
- Results orientated, demonstrates advanced business acumen and accepts accountability for results
- Demonstrates advanced communication and interpersonal skills
- Has a strong work ethic
- Leads others to achieve business objectives
- Encourages people to work as a team
- Exhibits advanced people management skills
- Understands different cultures and diversity
- Attention to detail
- Highly organized
- Confident
- Friendly
- Ability to work without supervision
- Mature
- Calm
