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Illinois, United States
Remote only
Lead the way in service, support, and student success.
Supervisor, Student Services
About the role
Passionate about customer service? As Supervisor, Student Services, you’ll lead a team of call center agents while also providing direct customer support. You’ll serve as the department’s subject matter expert, partnering with your team and colleagues across the business to resolve student and client issues. Through hands-on leadership, thoughtful coaching, and strong operational oversight, you’ll help deliver a consistent, high-quality service experience.
Based in one of our offices on a hybrid basis you’ll be mitigating legal risks and protecting the company's interests.
*This is a "Panama" shift working a rotating schedule
What you’ll be doing
As part of the Call Center team, you’ll balance team leadership with day-to-day customer support, ensuring the Student Services operation is prepared, responsive, and aligned with client expectations. It’s a role with a lot of variety, and day-to-day, you’ll mainly be involved with:
What you’ll bring
Think you could make a difference here? We’re looking for a people-focused leader who combines strong customer service instincts with sound operational judgment. You’ll be comfortable coaching employees, managing competing priorities, and working across technical and operational teams to resolve issues. You will also have some of the following:
About us
At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.
Why work with us?
We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.
We also offer:
Ready to apply?
Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.
Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.
We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.
