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Job Function:
Customer ManagementJob Sub Function:
Technical Field ServiceJob Category:
People LeaderAll Job Posting Locations:
São Paulo, BrazilJob Description:
Business
Deliver consistent business results through efficiency, control, and predictability.
Customers
Stay close to customers, understand their needs, and ensure their satisfaction.
Team
Develop people, strengthen the team, and create an environment that encourages high performance.
Responsibilities
• Manage Technical Service KPIs, productivity, NPS, Budget, and Forecast.
• Ensure preventive maintenance activities are completed within established deadlines.
• Conduct regular visits to strategic customers and Key Opinion Leaders (KOLs), strengthening relationships and identifying business opportunities.
• Define and maintain the team responsibility matrix.
• Promote training and technical development for the team.
• Review and approve expense reports.
• Coordinate laboratory activities and equipment refurbishment at the Warehouse.
• Manage spare parts inventory and activity management through Planner.
• Manage Technical Service assets and tools, ensuring availability, traceability, and control.
• Manage the calibration program for tools and measuring equipment, including national and international calibrations.
• Manage suppliers, contracts, purchase orders, and temporary exports related to calibration activities.
• Ensure traceability and proper storage of calibration certificates.
• Respond to internal and external audits related to Technical Service.
• Report nonconformities and corrective actions related to calibration in the EtQ system.
Qualificatiions
Required Skills:
Preferred Skills:
Consulting, Customer Centricity, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Emotional Intelligence, Fact-Based Decision Making, Performance Measurement, Process Improvements, Process Optimization, Quality Services, Technical Credibility, Technical SupportWant to know if this job is worth applying to?
São Paulo, São Paulo, Brasil
Onsite
