Supervisor, Transitions of Care Coordinator

Job Description

A bit about this role:  

We want to help patients navigate the healthcare system in a better and safer way, feel their best, and better manage their chronic diseases.  Our transitions of care  program is critical to achieving these goals, and TOC Coordinators will play a key role in supporting these programs. 

As the supervisor for the TOC Coordinators, you'll lead a team of TOC Coordinators in serving as advocates for these patients, supporting the TOC clinical team. The goal is to  ensure the patients have the necessary resources and support to transition to home from the hospital and/or post acute setting  and prevent re-admissions.

The supervisor will manage a team of TOC Coordinators and guide their work to take care of patients during the transition of care episode: connecting with patients; enabling ancillary services like appointments, transportation, supplies, and durable medical equipment; and follow-up communication.The TOC supervisor is an integral part of the TOC team, and will be heavily involved in the day to day team operations, as well as being an active participant in rounds/huddles.  The supervisor will provide support to the team, develop new workflows and job aids, coach and manage performance, and attend and/or facilitate regular meetings with team patients and leadership as required.

Responsibilities will include :

• 30% of the time will be dedicated to providing TOC patient care. Time spent on clinical  responsibilities will fluctuate depending on the number of direct reports. 

• Assists as needed with monitoring team attendance and adherence and participation in meetings/forums

• Collaborating with leadership in TOC to help develop the program

• Join cross functional meetings to represent TOC coordination and share relevant updates with the larger team

• May be assigned additional responsibilities as the TOC care model evolves

• Assist in recruiting and hiring process of new TOC Coordinators

• Participate and coordinate TOC Coordinators involved in TOC clinical model pilots 

• Partner with the TOC trainer and DM education team in onboarding new TOC Coordinators

• Manage TOC coordinator performance across array of key performance indicators

• Provide oversight and support to the TOC Coordinators by answering questions, monitoring relevant slack channels and conducting 1:1s

• Process improvement: assist in design, & implementation of new  workflows, including job aid creation and facilitating training 

• Meets with Senior Manager regularly to go over team performance and make recommendations for improvement

Required skills and experience:

• MA Certification (desired), expired MA certifications are OK! [Verification: A copy of your active or expired certification will be required. No Certification: If you have significant MA experience/background, we may request copies of your MA school diploma and transcripts.]

• 2 years of direct lead or supervisory experience in a virtual setting required

Desired skills and experience:

• 2+ years healthcare administrative/office experience Proficient in technology using evolving platforms

• A history of being organized and having high attention to detail - it’s the little things that matter

• Fully bilingual (English/Spanish) preferred but not required

Salary Range:  $58,000 - $82,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.