ABOUT THE LUCAS MUSEUM OF NARRATIVE ART
The Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career.
Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.
POSITION SUMMARY
The Supervisor, Visual Merchandising directs and supports the execution of visual presentation strategies that enhance the guest experience, strengthen brand storytelling, and support sales growth. This role is responsible for the day-to-day visual appearance of the store, ensuring displays, signage, and merchandising standards are executed with creativity, consistency, and attention to detail to create an engaging and customer-focused shopping environment.
RESPONSIBILITIES
- Executes visual merchandising standards, floor sets, and product displays to create an engaging and cohesive retail experience.
- Ensure the sales floor is visually compelling, organized, and aligned with brand and seasonal merchandising strategies.
- Support the development and implementation of merchandising plans that drive customer engagement and sales performance.
- Monitor visual presentation, product placement, and inventory flow to maximize space productivity and product visibility.
- Train and coach associates on merchandising standards, product presentation, and visual upkeep expectations.
- Supports associates during floor changes, replenishment, product moves, and visual resets, as directed by the Retail Manager and/or Assistant Manager of Visual Merchandising.
- Partners with retail operations to support replenishment and efficient execution of floor changes.
- Collaborates with the retail warehouse team to receive, stock, and monitor inventory flow to the sales floor.
- Works closely with customer experience teams to ensure visual presentation enhances the overall guest journey.
- Analyze sales trends and customer behavior to identify merchandising opportunities and improve product storytelling.
- Maintain cleanliness, fixture organization, signage accuracy, and visual consistency throughout the store.
Foster a creative, collaborative, and high-performing team culture aligned with Diversity, Equity, Inclusion, Accessibility, and Belonging principles.
CORE COMPETENCIES
Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.
Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.
Building Trust & Relationship Management
PHYSICAL REQUIREMENTS
QUALIFICATIONS
- 2+ years of experience in visual merchandising, retail display, or store presentation, preferably in a museum, cultural institution, specialty retail, or consumer brand environment
- High school diploma or equivalent required
- Strong understanding of visual merchandising principles, including floor sets, product placement, signage, fixture use, customer flow, and storytelling through retail presentation
- Demonstrated ability to execute merchandising plans, promotional displays, and seasonal changes with accuracy, creativity, and attention to detail
- Experience directing, training, and coaching associates on visual standards, floor set execution, replenishment, and presentation upkeep
- Ability to organize priorities, respond to shifting business needs, and maintain visual standards in a fast-paced, public-facing retail environment
- Strong communication and collaboration skills, with the ability to provide clear direction and work effectively across Retail, Operations, and Customer Experience teams
- Proficiency with retail technology, POS systems, and Microsoft Office preferred
- Flexible availability, including evenings, weekends, holidays, and special events as needed
- Commitment to creating inclusive, engaging retail experiences that support the museum’s mission, brand, and visual storytelling goals
- Promote Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) through respectful leadership, inclusive service practices, and equitable team support.
EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB
The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.
The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.
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MISSION AND VISION
The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.
VALUES
Our internal and external practices are shaped by the following beliefs and behaviors.
People First: We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art.
Inspired: We believe that art can move you to feel, think, reflect, and act.
Collaborative: We believe that nimble thinking and working together yield exponential results.
STRATEGIC PRIORITIES
Narrative Art:
Amplify the social impact of storytelling and illustration.
Community:
Connect to a broad and diverse public.
Operational Excellence:
Create a healthy and durable institution.
All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.
Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s).
