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Vernon, British Columbia, Canada
Onsite
Reporting to the Assistant Manager, Warehouse, the Supervisor, Inbound Operations coordinates receiving and inbound distribution activities to ensure merchandise is received, processed, and routed accurately, efficiently, and in alignment with operational timelines. This individual-contributor role oversees inbound workflow and supports inventory accuracy and productivity standards within a fast-paced distribution environment; it does not have direct reports.
The Supervisor helps drive operational excellence by maintaining service levels, resolving receiving issues, and contributing to a safe, organized, and high-performing team culture.
Oversee daily inbound distribution operations including receiving, unloading, inspection, sorting, staging, and put-away activities to ensure efficient and accurate flow of merchandise into the distribution center
Coordinate with warehouse leadership and associates to align inbound shipment volume, delivery schedules, operational priorities, workflow demands, and available labor while supporting productivity and service expectations
Ensure inbound shipments are received accurately against purchase orders, packing slips, and system records while verifying quantities, product condition, labeling, and documentation compliance
Monitor and manage the timely processing of inbound freight to support inventory availability, replenishment needs, and overall operational flow across the distribution network
Ensure all inbound inventory transactions are accurately entered and maintained within warehouse management systems (WMS), RF scanning systems, and related operational platforms
Monitor operational performance metrics including receiving accuracy, productivity, dock-to-stock cycle times, inventory integrity, trailer turnaround, and dock flow efficiency to support business objectives and continuous improvement efforts
Coordinate inbound dock schedules, carrier appointments, trailer activity, and shipment prioritization to maximize dock utilization and minimize operational delays or congestion
Maintain communication with transportation providers, vendors, and internal teams regarding shipment arrivals, delivery changes, shortages, and operational impacts
Investigate and resolve receiving discrepancies, damaged merchandise, overages, shortages, misdirected shipments, and inventory variances in a timely and solutions-oriented manner
Partner closely with ECommerce, and Outbound Operations teams to ensure accurate inventory flow, replenishment support, and operational continuity
Support compliance with company policies, safety standards, operational procedures, and housekeeping expectations while reinforcing safe material handling practices and equipment usage throughout the warehouse
Provide hands-on operational support during peak receiving periods, staffing shortages, high-volume deliveries, or urgent business needs to maintain service and productivity standards
Maintain a clean, organized, and audit-ready receiving environment by supporting housekeeping standards, inventory organization, and adherence to operational best practices Top of FormBottom of Form
Provide operational guidance and share process knowledge with team members to support consistent execution of procedures and standards, without direct supervisory responsibility
Collaborate with fulfillment team members and temporary staff and provide hands-on operational support as needed
Provide operational input to warehouse leadership regarding workforce planning, shift execution, and coverage needs during peak volume periods
Identify and implement process improvements that enhance efficiency, throughput, and inventory accuracy
Communicate operational priorities, shipping updates, and process expectations clearly across shifts and teams to maintain alignment and consistent execution
Support operational readiness for audits, cycle counts, and inventory-related initiatives
Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, and identifying best-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, as appropriate, into the decision.
Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals. Values diverse input and working with others as a way to achieve the best output possible.
Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences. Identifies others' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, and values feedback from team, peers, and leaders.
Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered to participate and contribute freely.
Building Trust & Relationship Management
Accountable Ownership and clearly shares information and the "why" behind decisions.
Asks for and values the opinions of others. Displays empathy when listening.
Acknowledges when trust has been broken and focuses on rebuilding.
Relates comfortably with people across levels, functions, cultures, and geographies. Identifies interpersonal and group dynamics and reacts effectively.
Accountable Ownership
Takes ownership of outcomes, positive or negative, without blaming others within the team or cross-functionally.
Recognizes when they are not approaching a situation with accountability but instead with a blame mindset.
Takes accountability for assigned tasks and executes on deliverables in a timely manner.
Strategic Alignment & Execution
Contributes to the organization by understanding and aligning actions with the organization's goals, core functions, needs, and values.
Seeks out and incorporates multiple perspectives, experiences, and industry trends to develop a holistic perspective. Operationalizes ideas within the business model.
Displays critical thinking when faced with a challenge by asking probing questions and looking for connections.
The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move throughout multiple Museum locations, including galleries, theaters, outdoor spaces, and other public areas.
Ability to maintain an active and visible presence while providing exceptional guest service.
Ability to work in a high-volume, public-facing environment with large groups of guests, including school groups, tours, special events, and peak attendance periods, while maintaining professionalism, situational awareness, and composure.
Ability to frequently bend, reach, stoop, kneel, crouch, and climb stairs as needed.
Ability to occasionally lift, carry, push, and pull items weighing up to 25 pounds, including wheelchairs, stanchions, signage, guest service equipment, and other operational materials.
Ability to communicate clearly and effectively with guests and colleagues in person, by telephone, and over two-way radio.
Ability to work both indoors and outdoors in varying environmental conditions.
Ability to maintain awareness of guest activity and surrounding conditions while monitoring galleries, queues, and public spaces.
2+ years of warehouse, distribution, or supply chain operations experience; experience coordinating workflows, serving as a lead, or providing peer guidance is preferred but not required
Knowledge of receiving processes, inventory management, warehouse systems, and dock operations
Strong organizational, problem-solving, and decision-making skills in a fast-paced environment
Effective communication and collaboration skills with the ability to influence, guide, and support colleagues without direct authority
Ability to prioritize multiple operational demands and meet productivity and service expectations
Experience in a high-volume fulfillment, retail distribution, or logistics environment preferred
Familiarity with warehouse management systems (WMS) and inventory tracking tools preferred
Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members.
Passion for supporting efficient retail operations that align with the Museum’s mission, brand, and values