Job Description

Purpose of the role

To manage and monitor Third Party risk and performance to meet the requirements of the Barclays Third party Service provider Policy and Standards, through control execution, commercial management, relationship and risk management.

Accountabilities

• Management and execution of the Third Party Service Provider control processes, including oversight of Third Party Service Provider and their performance, monitoring of KPIs to guarantee expectations are met.

• Collaboration with various stakeholder groups to produce deliverables that meet procurement needs, policies and standards, mitigate Third Party Service Provider risks and issues and ensure Third Party Service Provider relationship align to the bank’s needs and business strategy.

• Identification of Third Party Service Providers that will provide the right goods and service through market research, capabilities analysis and contract negotiation.

• Identification of industry trends and developments related to Third Party Service Provider management tools and techniques by attending conferences and participating in training.

• Monitoring of Third Party Service Providers’ control operation to meet Barclays Third party Service provider Management Standards and contractual obligations including quality standards, risk mitigation and commercial activity.

• Collaboration with regulatory teams to support Global regulatory requests/exams/ongoing activity.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

We are looking for a Supplier Manager with experience in supplier, service or third-party management within a regulated environment. You will support the management of newly established BPL third-party relationships, working with internal stakeholders and suppliers to ensure services are delivered in line with agreed cost, risk, service and contractual requirements. A background in fintech or payments would be highly desirable.

Key Responsibilities

• Support supplier management activity for third-party supplier relationships, ensuring appropriate oversight of performance, risk, service and contractual obligations.
• Act as a key contact for internal stakeholders and suppliers, helping to resolve issues, incidents and service-related queries.
• Review supplier management information to identify trends, risks, issues and opportunities for improvement.
• Support supplier-related change activity, including service variations, governance updates and documentation changes.
• Contribute to effective supplier governance, reporting and control in line with Barclays or BPL policies and third-party risk requirements.

Barclays’ payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients.

In April 2025, we announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered, enhancing the experience for both existing and prospective clients. Leveraging extensive client relationships and deep experience of UK payments, we will create an environment of continuous innovation - activated by Brookfield’s global private equity expertise in payments, technology, operational transformation and corporate carve-outs - to ensure the business is strategically positioned for long-term growth.

Barclays will invest approximately £400m in the new business, the majority of which will be incurred during the first three years. Performance-linked incentives will drive greater alignment between the partners, underpinning the long-term commitment to the transformation. Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years.

For more information on our partnership with Brookfield, please visit Barclays.com.

To be successful as a Supplier Manager you should have experience in:

• Supplier, service or third-party management, ideally within a regulated financial services environment.​
• Working with internal stakeholders and external suppliers to support service delivery and issue resolution.
• Analysing supplier performance, risk or service information and making practical recommendations.
• Understanding cost, risk, service and contractual requirements.

Some other highly valued skills may include:

• Background in fintech or payments, with an understanding of fast-paced, regulated businesses.
• Awareness of supplier risk, payments regulation or third-party oversight requirements.
• Experience supporting supplier governance, reporting, change or continuous improvement activity.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.