Role Summary:
Responsible for driving Supplier Quality Improvements, working directly with suppliers on Supplier/Process Approvals (Audit), Part Qualification (Flowserve Part Approval Process [FPAP]) and Non-Conforming Report (NCR) Resolution to include Containment, Root Cause, Corrective and Preventative Action. Identify trends within accountable Supplier population and where deemed appropriate, engage central Supplier Development Team for further detailed supplier improvement support activity.
Your role:
Lead the deployment of problem solving and improvement plans with site suppliers.
Partner with Divisional & Global Quality & Supply Chain to analyze data on supplier performance and identify areas of focus.
Support in customer complaints / escapes problem solving (RCA/CA).
Perform verification audits to suppliers to ensure Corrective Action implementation and sustainability (Control Plan).
Lead process and product audits to suppliers to verify compliance on Flowserve expectations.
Facilitate and/or lead PPAP programs as dictated by procurement strategy (preventive) or quality performance (corrective).
Support the update and maintenance of different Flowserve platforms: AVL, Assessment documentation, SCAR and CAPA registers.
Work with a proactive approach with Site Supply Chain to assure Supplier KPIs compliance and reporting (Non-conformances, Rework, Scrap, First Pass Yield, Escapes, Warranties, Corrective Actions).
Foster Continuous Improvement culture by leading projects associated with suppliers Cost of Poor Quality.
Assure safety rules are followed as a moral authority in the suppliers’ facilities. Support m
aintaining all Quality certifications for the business (ISO 9001:2015, others site specific) as well as external audits (customer or third party).
Act with an enterprise and collaboration mindset.
Your Profile:
Bachelor’s degree in engineering field (manufacturing, industrial, or mechanical)
5 years of experience in Supplier Quality Assurance, no leadership experience required.
Previous experience in metal-mechanic industries and similar business.
ISO 9001:2015 Internal Auditor
Overall knowledge of API, ASME (Section II, V, VIII, IX) standards.
Skilled in Team Oriented Problem Solving & Corrective Action management (8D, A3).
Prior experience leading APQP, PPAP, FAI, GD&T, Control Plan (Core Tools)
Six Sigma Green Belt, Lean Practitioner or equivalent
Skilled in data analysis and quality KPI performance management.
Experience in Quality Software Systems
English bilingual, business conversation.
Must be able to travel both domestic and international 50% of time.
Outgoing proactive mindset and strong collaborative and communication skills.
Understand project management tools to ensure effective and timely completion of project milestones.
Use detailed process mapping tools to define and analyze quality workflows.
Embrace and drive accountability and performance-based culture focused on operational excellence.
Interact & guide the other functional areas including manufacturing, purchasing, engineering, production, and field service/repair to evaluate failure trends, product quality problems, and quality issues.
Evaluate existing quality processes and systems for effectiveness and improvement opportunities.
Communicate effectively in both verbal and written form with a wide variety of interested parties including both internal and external to Flowserve. Communicate effectively with associates at all levels, from the factory floor to executives at Flowserve and Customers.
Adapt approach and demeanor in real time to match the shifting demands of different situations.
Gains the confidence and trust of others through honesty, integrity, and authenticity.