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Charlotte, North Carolina, United States
Hybrid
As a Supplier Retention Representative, you will support suppliers by resolving inquiries, providing product education, and helping them optimize their E-payment solutions. You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. This role requires strong communication skills, attention to detail, and a customer-first mindset while partnering with internal teams to ensure seamless supplier experiences.
Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner
Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines
Engage in consultative sales practices to enhance retention and identify revenue opportunities
Identify emerging trends and insights based on supplier interactions and communicate them to the business
Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions
Partner with internal teams to support supplier-facing initiatives and identify process improvements
Manage low-dollar spend accounts ranging from $0 to $500,000
1–3 years of experience in a customer-facing or customer service role (supplier relations is a plus)
Strong verbal and written communication skills with the ability to explain complex concepts clearly
High attention to detail, organization, and accuracy
Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce
Self-motivated and disciplined, able to manage tasks independently
Strong problem-solving abilities and creative thinking when resolving supplier issues
Proven ability to build and maintain strong supplier relationships
Analytical mindset with the ability to interpret data and trends
Adaptability to evolving processes and tools
Comfortable presenting solutions and ideas to suppliers or internal teams
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,300 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
Applicants must be currently authorized to work in the United States on a full-time basis. AvidXchange does not provide sponsorship for employment-based work visas for this position.
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