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Remote - Americas
Remote only
Who We Are:
Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
As a Support AI Analyst, you will own the adoption, optimization, and continuous improvement of AI-powered solutions within our Customer Support organization. Your mission is to enhance both the customer and support agent experience through AI, drive automation, and improve operational efficiency by leveraging data-driven insights and emerging AI technologies. You will own the day-to-day performance of AI support tools, identify automation opportunities, and help transform support operations through intelligent workflows.
Working closely with Customer Support, Product, Engineering, and Operations teams, you'll leverage AI technologies to improve customer experiences, increase agent productivity, and deliver measurable operational efficiencies. This role is ideal for someone who enjoys solving problems, experimenting with AI, and using data to drive continuous improvement.
Who You Might Be (Nice-to-Haves):
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.