Scope:
- Core responsibilities to support the global customers using Dispatcher Warehouse Management System (WMS) application.
- Gaining knowledge to become a techno-functional expert in WMS product.
- Taking ownership of customer issues and resolve them by analysing the logs and source code.
- Raising requests with PD team to fix existing application issues.
- Having effective customer communication
Technical Environment:
- Backend: Oracle DB
- Software: Pro*C, PL/SQL
- Frontend: Java, Spring Boot, React JS
- Scripting & Development: JavaScript, Unix Shell Scripting
- Integrations: REST API, SOAP API, Flat file Integration
- IM / PM / CM: ServiceNow Platform, JIRA
What you’ll do:
- Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach.
- Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues.
- Provides direction and inputs for Root Cause analysis and proposes prevention ideas.
- Demonstrates high technical expertise as required to support concerned solution, for e.g.,
- DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc.
- Code debugging
- Troubleshooting application issues
- Product and Domain:
- Develop good knowledge of product features and functionalitie
- Possess good knowledge of relevant industry domain and business processes of the customers
- Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution
- Proactively gains knowledge of new features and functionalities in future releases
- Guides/assists team members to resolve medium complexity issues.
- Collaborates with TAM and supports consumption/adoption improvement plans.
- Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness.
- Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively.
- Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges.
- Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).
What we are looking for:
- Bachelor’s degree in computer science, IT, or related field.
- 2+ years of experience in Application Support domain.
- Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain
- Strong analysis skill in PL/SQL or Pro*C
- Demonstrable experience in analysing code and supporting of enterprise applications
- RDBMS concepts, SQLs
- Good to have Java, Unix Shell Scripting knowledge.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
