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Auckland, Auckland, New Zealand / Aotearoa
Hybrid
The Role:
This is an opportunity for a Support Engineer with 3–5 years’ experience to join Propellerhead and play a key role in operating and improving our production systems.
You may have experience in a dedicated support or SRE-adjacent role, or in a software engineering role that required strong operational responsibility, technical troubleshooting, and regular client engagement.
As a Propellerhead Support Engineer, you will work with our System Reliability Engineers, QualOps Specialists and TechOps Specialists to provide business hours support to our clients. You will own incidents from triage through to resolution, contribute to DevOps activities, and help improve the reliability, observability, and resilience of our systems over time.
Propellerhead operates a hybrid working model (work from our office and from your own home). While you must be based in Auckland for this role, we warmly welcome applications from across New Zealand and internationally who are planning to relocate to Auckland. This particular role requires regular in-person office attendance on nominated days.
If you are ready to work on real problems with real impact, and help lay the groundwork for what comes next - we would like to hear from you.
How We Build Software:
We build software by structuring solutions in a product-centric manner and focusing on continuously delivering measurable outcomes into production. Our work starts from real stakeholder needs and the value they unlock, with an AI-assisted pipeline now generating much of the code.As a result, our digital platforms are a mixture of custom components and external services which produce a powerful and engaging experience when combined.
Be part of an innovative team, with a culture of learning and collaboration.
Contribute to interesting, diverse, and commercially minded work for well-respected clients.
Opportunity for professional growth and development.
Fortnightly knowledge sharing sessions, with lunch.
Competitive salary. Employee Share Purchase Scheme offering.
This role is Auckland based, regular in-office attendance is required. Work within our beautifully designed office and from home (hybrid working model).
Propellerhead is an equal opportunity workplace which is free from discrimination.
*Please note - only applications with a cover letter will be reviewed, please do not use AI to write this.
It's very important to us that you include a cover letter with your application - it's your chance to tell us more about who you are and what you value.
At Propellerhead, we use AI thoughtfully as part of our delivery practices - considered integration helps us stay at the forefront of technology and create innovative, valuable solutions for our clients. In recruitment, however, AI isn’t used to assess skills, experience or suitability for a role. Every application is reviewed by a real person to ensure a fair, engaged and thoughtfully human process. Therefore we kindly ask that you refrain from using it in your application. We're excited to learn about your unique experiences and ideas, and want to work with you, so please apply as your authentic self!
Candidates that progress may be asked to agree to a police background check, credit history check, other assessments and provide evidence of qualifications.
Learn more about our company here.