Support Engineer

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

VALUES

Care about transforming the Banking landscape.

Commit to being part of an exciting culture and product evolving within the financial industry.

Collaborate effectively and proactively with teams within or outside Temenos.

Challenge yourself to be ambitious and achieve your individual as well as the company targets. 

Job Summary:**

As a Support Engineer at Temenos Headquarters S.A., you will be responsible for providing technical assistance and solutions to our clients, ensuring the smooth operation of our software products. This role involves a blend of technical troubleshooting, data analysis, and effective communication to maintain high customer satisfaction.

Job Responsibilities:**

* Provide technical support for Temenos software products, diagnosing and resolving issues in a timely manner.
* Conduct application development tasks as needed, including minor enhancements and bug fixes.
* Perform assessments of client systems and configurations to identify potential problems and implement solutions.
* Categorize and classify incoming support requests to prioritize and route them appropriately.
* Utilize strong computer skills and database reporting tools to analyze system logs and performance data.
* Engage in data collection and analysis to identify recurring issues and trends, contributing to proactive problem-solving.
* Implement and maintain effective data management practices for support-related information.
* Document and model user requirements for software improvements and new features.
* Manage and maintain technical documentation, including solution articles and knowledge base entries, using document management systems.
* Utilize file management systems effectively for organizing and retrieving technical assets.
* Troubleshoot issues related to Graphical User Interface (GUI) components and user experience.
* Perform information retrieval tasks to gather relevant data for issue resolution.
* Conduct IT testing of new releases, patches, and fixes to ensure quality and stability.
* Apply metadata management principles to organize and categorize technical information.
* Assist clients with program installation and configuration of Temenos software.
* Manage version control of software components and configurations.

Job Qualifications:**

* Proven experience in Application Development.
* Strong analytical and assessment skills.
* Proficiency in categorizing and classifying technical issues.
* Excellent computer skills, including experience with various operating systems and software.
* Experience with database reporting and data analysis.
* Demonstrated ability in data collection and effective data management.
* Skills in documenting and modeling user requirements.
* Familiarity with document management and file management systems.
* Experience with Graphical User Interface (GUI) troubleshooting.
* Proficiency in information retrieval techniques.
* Knowledge of IT testing methodologies.
* Understanding of metadata management principles.
* Experience with program installation and configuration.
* Familiarity with version control systems.

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month

• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership

• Family care: 4 weeks of paid family care leave

• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge

• Study leaves: 2 weeks of paid leave each year for study or personal development 

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